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Sutherland

Global BPO providing customer lifecycle management

Test AI Interview

Manual & Functional QAConfirmed live in the last 24 hours
Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

  • Proven experience in quality assurance testing, with a focus on software or AI systems.
  • Strong knowledge of artificial intelligence and machine learning concepts and their applications.
  • Proficiency with test automation tools and frameworks.
  • Experience testing natural language processing or conversational AI systems.
  • Solid understanding of interview assessment methodologies and evaluation criteria.
  • Proficiency in documenting test cases, defects, and technical findings.
  • Experience with test management and bug tracking tools.
  • Excellent written and verbal communication skills in English.
  • Familiarity with agile development methodologies and testing practices.

Responsibilities

  • Design and develop comprehensive test cases and scenarios for AI interview systems, ensuring thorough coverage of functionality and edge cases.
  • Execute manual and automated testing protocols to evaluate system performance, accuracy, and reliability.
  • Analyze AI responses and interview outcomes to identify inconsistencies, biases, or errors in the system.
  • Document test results, defects, and recommendations in a clear and organized manner using established quality assurance standards.
  • Collaborate with development and product teams to communicate findings and track resolution of identified issues.
  • Evaluate the user experience and interface of interview platforms to ensure usability and accessibility.
  • Conduct regression testing to verify that updates and fixes do not negatively impact existing functionality.
  • Monitor and report on key performance metrics related to system quality and interview accuracy.
  • Stay current with industry best practices in AI testing and quality assurance methodologies.
  • Participate in continuous improvement initiatives to enhance testing processes and efficiency.

Desired Qualifications

  • Experience with AI bias detection and fairness testing.
  • Knowledge of statistical analysis and data interpretation.
  • Experience in the recruitment technology or HR tech industry.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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