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Sézane

Direct-to-consumer Parisian fashion brand

Floor Manager

Retail Store ManagementConfirmed live in the last 24 hours
Full-timeParis, FranceNo salary listedIn-person

About the Job

Requirements

  • A passion for retail commerce and a commitment to satisfying customers through strong service and generosity.
  • The ability to guide the team by example through a proactive leadership style.
  • The ability to support employees’ development and growth to ensure optimal customer service.
  • Agility and a dynamic personality to carry out the role’s responsibilities.

Responsibilities

  • Make customers the priority and provide each customer with a personalized welcome and optimal customer service.
  • Provide proactive, expert, and passionate service, including guiding customers to retail and web solutions through omnichannel service.
  • Model strong customer relationships and sales expertise, supporting the team in developing these skills.
  • Make constructive recommendations to the director as part of continuous improvement.
  • Help ensure the safety of people and property.
  • Motivate and manage the team while creating a positive and harmonious work environment.
  • Promote cooperation within the team and among managers.
  • Integrate new employees into the team.
  • Plan floor operations through monthly scheduling and monitor the completion and follow-up of daily schedules.
  • Set clear objectives for each employee, guide their development, and follow up on progress.
  • Give employees direction and provide the resources they need.
  • Develop employee skills to meet customer service and brand-image standards.
  • Identify employees with potential for advancement, recruit and train employees, and establish succession plans with the store director.
  • Support employees through management challenges and ensure information is shared across the team.
  • Continuously optimize team organization.
  • Ensure the team represents the brand in dress and conduct, maintain the store’s presentation, participate in collection displays, and maintain visual merchandising throughout the day.
  • Optimize commercial opportunities through effective store management, monitor fashion trends and competitors, and coordinate or participate in planning in-store marketing events.
  • Apply Octobre policies, standards, and procedures and ensure operational processes are followed, particularly inventory management, cycle counts, and cash register closing.
  • Manage returns, exchanges, and reservations, and organize replenishment deliveries.
  • Follow cash-flow and controlling procedures.
  • Ensure technical equipment, including cash registers, scanners, and back-office equipment, works and report and track faults.
  • Prepare and verify cash floats, make cash pickups, and ensure end-of-day routines are followed.
  • Train employees to use cash registers and follow related procedures and good practices to support customer experience.
  • Prevent shrinkage, administrative losses, and other financial losses.

About the Company

Sézane

Direct-to-consumer Parisian fashion brand

Sézane is a direct-to-consumer French fashion brand offering women’s and men’s apparel, leather goods, accessories, shoes, and home decor with a Parisian-chic look, built on in-house design and vertically integrated production. It releases new collections monthly in limited quantities to create desire, and unsold items from past lines are sold twice yearly as Archives. About 90% of revenue comes from online sales, with Appartements stores providing intimate, home-like shopping experiences. Its strengths include skipping intermediaries, scarcity-driven drops, a global digital-native presence, immersive physical stores, and a strong sustainability and social mission (B Corp since 2021; eco-friendly materials and the DEMAIN program).

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2013

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