Process Design Assistant
ProfitCoach
Process Design Assistant
ProfitCoach
Profit-focused KPI coaching for property managers
ProfitCoach · Philippines (Remote) · Full-time · Posted 2026-10-13
Workplace: remote
Department: Data-Driven Process Design
Ideal Start Date: Immediately
Location: Remote
Hours of Work: 40-45 hours/week
Status: Full-time position
Compensation: $10-$14/hr
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ProfitCoach was founded on core Christian values that still guide us as we grow and continue to pursue excellence as property management thought leaders. Our team thrives in a completely remote work environment through high productivity.
MISSION OF THE ROLE
Keeping it simple, the person for this position MUST have BOTH of the following:
• Property management operations experience (ops management; implementing, coordinating, or improving processes across leasing, resident services, or maintenance) AND/OR a high degree of technical capability (building automations, workflows, or CRM systems)
• AND the ability to communicate clearly and confidently in English with clients
If you have both of these, we would love to hear from you. More details are provided below.
This role is: Hands-on and client-facing. The core challenge is turning how a property management company actually operates into processes that run reliably in its software, then walking clients through them with confidence. You'll thrive here if you enjoy both building the solution and explaining it.
This role is not: A solo, build-it-your-own-way job. If you get energized by making proven tools do more, rather than starting from scratch on your own, you'll fit right in. And if your background is purely accounting, or you'd rather build without talking to clients, this likely isn't the right fit.
Key responsibilities
Design and implementation (75%)
• Conceptualize and design processes for core property management operations, sales, new services, and client-specific needs.
• Implement and test processes within workflow automation software, validating functionality and ensuring reliable execution across connected systems.
Process optimization (10%)
• Analyze existing processes and identify areas for improvement in efficiency, task delegation, timelines, and automation.
• Review and optimize processes to align with PM Ops Standards, industry best practices, and client-specific nuances, ensuring consistent execution and eliminating redundancy across workflows.
Process documentation (5%)
• Own process documentation, including creating, revising, and maintaining SOPs for internal use and client engagements.
• Translate processes into clear visual diagrams using tools like LucidChart to support team alignment, training, and scalability.
Quality assurance (5%)
• Ensure processes are designed and optimized in alignment with the PM Ops Standards and industry best practices.
• Implement measures to keep service quality consistent while handling custom scenarios and exceptions.
Continuous improvement (5%)
• Champion a culture of continuous process development and improvement.
• Collaborate with internal teams to foster a mindset of efficiency and innovation.
• Stay current on emerging tools in the PM tech stack, assessing their potential and recommending solutions for client engagements.
Culture fit and core values
• Think Abundantly
• Own the Outcome
• Be Courageous
• Leverage Your Talents
• ADEPT Communication (Assess the need, Detail the solution, Energize the conversation, Provide closure, Tell the truth always)
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Profit-focused KPI coaching for property managers
ProfitCoach helps property management entrepreneurs boost profitability by identifying and focusing on the key profit drivers in their business. It starts with a financial audit to show where the business currently stands, followed by a roadmapping session to define where they want to be. The service translates data into actionable insights and trackable KPIs, putting leaders in control of their financial future. Compared to typical coaching, ProfitCoach provides a clear, data-driven process (audit plus roadmapping) and a concrete focus on profitability levers, helping clients move from hope and hard work to a practical plan. The goal is to enable steady long-term growth by clarifying metrics, improving decision-making, and ensuring they hit their growth targets.
Explore more opportunities at ProfitCoach