Full-Time

GRC Director

Position reports to company headquarters in Santa Clara, Telecommuting permitted

Posted on 7/23/2024

Ushur

Ushur

201-500 employees

Automates customer service tasks and journeys

Compensation Overview

$188k - $200k/yr

Senior, Expert

Santa Clara, CA, USA

Hybrid position with telecommuting permitted.

Category
Cybersecurity
IT & Security
Requirements
  • Bachelor’s degree in Computer Science, Computer Engineering or related field of study, or foreign equivalent.
  • *For foreign equivalent, employer will accept any combination of degrees, diplomas and/or completed examinations deemed equivalent by a professional credential evaluator to a U.S. Bachelor’s degree in Computer Science, Computer Engineering or related field of study.*
  • 7 years of related professional experience, including 5 years of hands-on experience in Governance Risk and Compliance fields.
  • Deep understanding of commercial certification and attestation to include SOC 1, SOC2, ISO 27001, ISO 27701, PCI-DSS, HITRUST, Singapore MTCS, and Australia IRAP.
  • Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations.
  • Demonstrated ability to build and lead product development.
  • Deep understanding of compliance audit testing and design of tests.
  • Self-motivated, self-directed, and able to thrive in a fast-paces environment with a passion to make an impact.
  • Ability to work across the organization to evangelize and influence company compliance efforts.
  • Demonstrated ability to interface successfully with customers and engineering teams in critical and challenging audits and conversations.
  • Strong leadership skills, strategy, analytical, problem-solving, decision-making; works under minimum direction.
  • Prior experience with an SaaS, PaaS or IAAS Cloud environment.
Responsibilities
  • Establish best in class processes, operations, engineering & automation for managing and monitoring compliance at the cloud Application, Platform, and Infrastructure levels.
  • Lead strategy and execution of the cloud Common Control Framework (CCF) and Continuous Control Monitoring (CCM) programs to address current domains (i.e. Security, Privacy, Quality, Sustainability and Accessibility) and third party attestations/certification (i.e. ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 1, SOC 2, NIST 800-53, MTCS, IRAP, German C5 and more).
  • Develop and maintain policy and procedures that drives key activities.
  • Drive compliance onboarding and significant change request process along with cloud risk management teams to identify new product applications, features, deployments, and functionality to ensure timely inclusion in compliance programs and certifications.
  • Evangelize CCF to drive control owner awareness and education to ensure controls are implemented, maintained and compliant.
  • Develop and lead new domain/certification ingestion process for new standards, regulations and/or other requirement sets presented to address regulated markets, risk mitigation and/or company forward thinking.
  • Drive efficiency in the compliance process through automation and rationalizing configuration/code-based compliance controls over manual process and controls.
  • Work with engineering teams on new cloud and datacenter deployments, addressing compliance requirements as part of initial design and deployment.

Ushur focuses on automating customer service tasks to enhance customer experience. Their platform allows businesses to create digital versions of customer interactions, automating the journey from inquiry to service completion. This reduces the need for human involvement, making processes faster and more efficient, which in turn boosts customer satisfaction as shown by improved Net Promoter Scores. Unlike many competitors, Ushur offers a no-code solution, enabling clients to implement changes quickly without needing technical expertise. The company's goal is to provide a flexible and effective automation tool that helps businesses improve their customer service operations.

Company Size

201-500

Company Stage

Series C

Total Funding

$92M

Headquarters

Santa Clara, California

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven customer service in healthcare boosts Ushur's market potential.
  • Recognition like the Isadore King Spirit of Service Award enhances Ushur's industry credibility.
  • Expansion of leadership with experienced executives indicates strategic growth and market penetration.

What critics are saying

  • Increased competition in the CXA space could erode Ushur's market share.
  • Rapid technological advancements may render Ushur's solutions obsolete without continuous innovation.
  • Data privacy concerns and regulatory scrutiny could arise in sensitive sectors like healthcare.

What makes Ushur unique

  • Ushur specializes in Customer Experience Automation, focusing on AI-driven solutions for healthcare.
  • Their platform offers no-code solutions, enabling rapid prototyping and automation for clients.
  • Ushur's AI Agent provides 24/7 support, enhancing member services in health plans.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Unlimited Paid Time Off

Paid Holidays

Wellness Program

401(k) Retirement Plan

401(k) Company Match

Stock Options

Flexible Work Hours

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

2%

2 year growth

0%
Market News 24
Mar 4th, 2025
Ushur Launches AI Agent to Enhance Member Services and Drive Efficiency in Customer Support Solutions

In a groundbreaking move, Ushur, a leader in Customer Experience Automation (CXA), has launched its AI Agent for Member Service.

Market News 24
Mar 4th, 2025
Ushur Unveils AI Agent to Enhance Member Services and Drive Customer Engagement

Ushur has launched an innovative AI Agent for Member Service that aims to transform support for health plans.

Hit Consultant
Mar 4th, 2025
Himss25: Ushur Launches Ai Agent For Member Service To Transform Healthcare Support

What You Should Know:– Ushur launches its AI Agent for Member Service, a groundbreaking solution designed to revolutionize how health plans support their members.– Powered by generative and agentic AI, this innovative technology automates common requests, provides personalized guidance, and ensures 24/7 access to care, enhancing the member experience and improving operational efficiency for health plans.Addressing the Challenges of Healthcare SupportHealth plans face mounting pressure to provide exceptional member service, but often struggle with limited resources and increasing demand. Despite investments in digital tools, many members still rely on traditional call centers, leading to long wait times and frustrated customers.Ushur’s AI Agent addresses these challenges by:Automating routine tasks: Handles common inquiries such as benefits explanations, ID card replacements, and PCP updates, freeing up human agents to focus on more complex issues.Handles common inquiries such as benefits explanations, ID card replacements, and PCP updates, freeing up human agents to focus on more complex issues. Providing 24/7 support: Offers round-the-clock assistance, ensuring members can access help whenever they need it.Offers round-the-clock assistance, ensuring members can access help whenever they need it. Delivering personalized experiences: Tailors responses and recommendations based on individual member needs and preferences.Tailors responses and recommendations based on individual member needs and preferences. Improving efficiency: Streamlines workflows and reduces resolution times, leading to cost savings for health plans.Streamlines workflows and reduces resolution times, leading to cost savings for health plans. Ensuring compliance: Adheres to HIPAA and other regulations to protect sensitive member data.Transforming Healthcare with AIUshur’s AI Agent for Member Service is revolutionizing how health plans engage with their members

ForexTV
Sep 12th, 2024
Ushur launches AI-powered self-service solution to modernize end-to-end short-term disability absence engagement

SANTA CLARA, Calif., Sept. 12, 2024 (GLOBE NEWSWIRE) - Ushur, a leader in AI-powered Customer Experience Automation (CXA), today announced the launch of an end-to-end solution for insurance carriers offering group and worksite benefits.

The Tech Outlook
Sep 11th, 2024
MHPA Honors Ushur with Isadore King Spirit of Service Award

MHPA honors Ushur with Isadore King Spirit of Service Award.

INACTIVE