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Full-Time

GRC Director

Position reports to company headquarters in Santa Clara, Telecommuting permitted

Confirmed live in the last 24 hours

Ushur

Ushur

201-500 employees

Automates customer service tasks efficiently

Enterprise Software
Consulting

Compensation Overview

$188k - $200kAnnually

Senior, Expert

Santa Clara, CA, USA

Category
Cybersecurity
IT & Security
Requirements
  • Bachelor’s degree in Computer Science, Computer Engineering or related field of study, or foreign equivalent.
  • *For foreign equivalent, employer will accept any combination of degrees, diplomas and/or completed examinations deemed equivalent by a professional credential evaluator to a U.S. Bachelor’s degree in Computer Science, Computer Engineering or related field of study.*
  • 7 years of related professional experience, including 5 years of hands-on experience in Governance Risk and Compliance fields.
  • Deep understanding of commercial certification and attestation to include SOC 1, SOC2, ISO 27001, ISO 27701, PCI-DSS, HITRUST, Singapore MTCS, and Australia IRAP.
  • Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations.
  • Demonstrated ability to build and lead product development.
  • Deep understanding of compliance audit testing and design of tests.
  • Self-motivated, self-directed, and able to thrive in a fast-paces environment with a passion to make an impact.
  • Ability to work across the organization to evangelize and influence company compliance efforts.
  • Demonstrated ability to interface successfully with customers and engineering teams in critical and challenging audits and conversations.
  • Strong leadership skills, strategy, analytical, problem-solving, decision-making; works under minimum direction.
  • Prior experience with an SaaS, PaaS or IAAS Cloud environment.
Responsibilities
  • Establish best in class processes, operations, engineering & automation for managing and monitoring compliance at the cloud Application, Platform, and Infrastructure levels.
  • Lead strategy and execution of the cloud Common Control Framework (CCF) and Continuous Control Monitoring (CCM) programs to address current domains (i.e. Security, Privacy, Quality, Sustainability and Accessibility) and third party attestations/certification (i.e. ISO 27001, ISO 27017, ISO 27018, ISO 27701, SOC 1, SOC 2, NIST 800-53, MTCS, IRAP, German C5 and more).
  • Develop and maintain policy and procedures that drives key activities.
  • Drive compliance onboarding and significant change request process along with cloud risk management teams to identify new product applications, features, deployments, and functionality to ensure timely inclusion in compliance programs and certifications.
  • Evangelize CCF to drive control owner awareness and education to ensure controls are implemented, maintained and compliant.
  • Develop and lead new domain/certification ingestion process for new standards, regulations and/or other requirement sets presented to address regulated markets, risk mitigation and/or company forward thinking.
  • Drive efficiency in the compliance process through automation and rationalizing configuration/code-based compliance controls over manual process and controls.
  • Work with engineering teams on new cloud and datacenter deployments, addressing compliance requirements as part of initial design and deployment.

Ushur focuses on automating customer service tasks to enhance customer experience. Their platform allows businesses to create digital versions of customer interactions, automating the steps from initial inquiry to service completion. This automation reduces the need for human involvement, making processes faster and more efficient, which in turn improves customer satisfaction as shown by increased Net Promoter Scores. Unlike many competitors, Ushur offers a no-code solution, enabling clients to implement changes quickly without needing technical expertise. The company's goal is to provide a flexible and effective platform that helps businesses streamline their customer service operations and achieve better results.

Company Stage

Series C

Total Funding

$89.5M

Headquarters

Santa Clara, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

17%

1 year growth

25%

2 year growth

38%
Simplify Jobs

Simplify's Take

What believers are saying

  • Ushur's recognition as a Star Performer by Everest Group highlights its strong market position and innovative capabilities in Conversational AI.
  • The launch of AI-powered solutions for health plans and TPAs showcases Ushur's potential to revolutionize complex industries like healthcare.
  • Partnerships with companies like Five9 and the integration of Yellowbrick Cloud Data Warehouse indicate robust growth and expansion opportunities.

What critics are saying

  • The competitive landscape in AI-powered automation is intense, with numerous players vying for market share, which could impact Ushur's growth.
  • Rapid expansion and the introduction of new products may strain resources and lead to potential operational challenges.

What makes Ushur unique

  • Ushur's focus on Customer Experience Automation (CXA) sets it apart by specifically targeting the automation of customer service tasks, unlike broader automation platforms.
  • Their no-code solution allows clients to rapidly prototype and automate customer journeys without needing to write any code, making it highly accessible and user-friendly.
  • Ushur's AI-powered tools, such as those for care navigation and KYC processes, demonstrate a strong commitment to industry-specific solutions, enhancing their appeal to sectors like healthcare and finance.