What You Should Know:– Ushur launches its AI Agent for Member Service, a groundbreaking solution designed to revolutionize how health plans support their members.– Powered by generative and agentic AI, this innovative technology automates common requests, provides personalized guidance, and ensures 24/7 access to care, enhancing the member experience and improving operational efficiency for health plans.Addressing the Challenges of Healthcare SupportHealth plans face mounting pressure to provide exceptional member service, but often struggle with limited resources and increasing demand. Despite investments in digital tools, many members still rely on traditional call centers, leading to long wait times and frustrated customers.Ushur’s AI Agent addresses these challenges by:Automating routine tasks: Handles common inquiries such as benefits explanations, ID card replacements, and PCP updates, freeing up human agents to focus on more complex issues.Handles common inquiries such as benefits explanations, ID card replacements, and PCP updates, freeing up human agents to focus on more complex issues. Providing 24/7 support: Offers round-the-clock assistance, ensuring members can access help whenever they need it.Offers round-the-clock assistance, ensuring members can access help whenever they need it. Delivering personalized experiences: Tailors responses and recommendations based on individual member needs and preferences.Tailors responses and recommendations based on individual member needs and preferences. Improving efficiency: Streamlines workflows and reduces resolution times, leading to cost savings for health plans.Streamlines workflows and reduces resolution times, leading to cost savings for health plans. Ensuring compliance: Adheres to HIPAA and other regulations to protect sensitive member data.Transforming Healthcare with AIUshur’s AI Agent for Member Service is revolutionizing how health plans engage with their members

SANTA CLARA, Calif., Sept. 12, 2024 (GLOBE NEWSWIRE) - Ushur, a leader in AI-powered Customer Experience Automation (CXA), today announced the launch of an end-to-end solution for insurance carriers offering group and worksite benefits.

MHPA honors Ushur with Isadore King Spirit of Service Award.