Front Office Manager
About the job
- At least 3 years of experience in a hotel front office or operations management role.
- Strong leadership, communication, and people management skills.
- Ability to manage budgets, control costs, and drive revenue performance.
- Willingness to work varied hours, including mornings, afternoons, and weekends.
- Knowledge of front office systems such as Opera or a similar property management system is advantageous.
- Problem-solving and guest service skills, with attention to detail.
- Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
- Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.
- Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
- Monitor and drive financial performance, including revenue forecasting, upselling, and key performance indicator achievement.
- Prepare and review operational and financial reports to support business performance.
- Supervise cash handling, shift banking, and night audit for accuracy and compliance.
- Assist with budgeting and business planning to meet financial and operational goals.
- Foster a positive, guest-focused culture by demonstrating Accor Heartist values.
- Knowledge of front office systems such as Opera or a similar property management system.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Get referred to All Accor
See people who can refer or advise you
Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Employee Discounts
- Professional Development Budget