Corporate Distribution Analyst - Hotel Distribution
About the job
- A Bachelor's degree in Hospitality Management or a related field.
- Familiarity with ticketing support systems such as Zendesk and Jira, including managing support queues and prioritizing tasks.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues and implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders.
- Attention to detail with a focus on accuracy and precision in system auditing and documentation.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment with a customer-centric approach to service delivery.
- Ability to sit for extended periods, lift up to 10 pounds, bend, reach, and use hands and fingers to operate a keyboard.
- Ensure consistency and accuracy across systems, particularly channel and segmentation data.
- Manage a ticketing support system to log, track, and prioritize incoming support requests, ensuring timely resolution and effective communication with all parties involved.
- Conduct regular audits of Duetto Revenue Management System, iHotelier Central Reservation System, Synxis Central Reservation System, and Infor HMS Property Management System to identify discrepancies, errors, and opportunities for improvement.
- Collaborate with internal teams and external vendors to troubleshoot technical issues, implement system enhancements, and ensure seamless integration between platforms.
- Provide training and support to hotel staff on reservation and revenue management systems, including best practices, workflows, and troubleshooting techniques.
- Develop and maintain documentation, knowledge base articles, and training materials to support ongoing system support and user education.
- Generate reports and performance metrics to evaluate system performance, identify trends, and track key performance indicators related to ticket resolution, system uptime, and user satisfaction.
- Identify opportunities to streamline processes, enhance system functionality, and optimize system configurations to improve efficiency and effectiveness.
- Conduct promotional audits to ensure compliance and accuracy with ecommerce efforts.
- Proficiency in Duetto Revenue Management System, iHotelier Central Reservation System, and Infor HMS Property Management System.
About the company
HHM Hospitality Management (HHM) runs and oversees hotels for owners and investors across the United States. It provides hotel management and investment services, handling day-to-day operations, sales, marketing, and financial performance to improve profitability. The main product is the management of hotel properties on behalf of owners, with revenue coming from management fees, shared incentives based on performance, and returns from investments. HHM differentiates itself through deep industry experience, a strong leadership team, and a broad U.S. portfolio that serves both business and leisure travelers, plus a commitment to community engagement and sustainability. The company’s goal is to help property owners maximize efficiency and profitability while delivering quality guest experiences and contributing to local communities.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Philadelphia, Pennsylvania
Founded
2006
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Simplify's Take
What believers are saying
- HHM added over a dozen third-party management deals in early 2026.
- January 23, 2026 hires in investments and business development signal aggressive expansion.
- June 1, 2026 promotions of Tuli and Elhachem strengthen capital and operating execution.
What critics are saying
- KSL bought Hersha in November 2023, reducing HHM's strategic control over core assets.
- HHM's growth depends on owner contracts; one lost mandate can cut fee revenue quickly.
- Luxury and lifestyle hotels face demand shocks; a 2026 downturn would pressure fee growth.
What makes Hersha Hospitality Management unique
- HHM manages 240 hotels, spanning Marriott, Hilton, Hyatt, IHG, and Echelon.
- Echelon serves 50-plus independent luxury properties, including The Rittenhouse and The Joule.
- HHM integrated Wurzak on August 11, 2026, expanding scale in Philadelphia and South Florida.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Company Match
Free Basic Life Insurance
Employee Assistance and Wellness Program
Educational/Professional Development
Travel Discounts
Commuter Benefits
Growth & Insights and Company News
6 month growth
↑ 27%1 year growth
↑ 27%2 year growth
↑ 27%NEW YORK, NY, Jan. 23, 2023 (GLOBE NEWSWIRE) -- NEW YORK, NY – January 23, 2023… Certares Management LLC (together with its affiliates, “Certares”), a leading investment specialist dedicated to the travel, tourism, and hospitality sectors, has acquired the Sea Crest Beach Hotel. The 263-room independent resort is recently renovated and sits on a 700+ foot private stretch of beach along Buzzards Bay in Falmouth. As Upper Cape Cod's only beachfront hotel, the 20-acre resort boasts breathtaking views, freshly modernized guest rooms and suites, a charming 3-bedroom cottage, premier onsite dining and bars, year-round activities, and spacious event space for meetings and events. “We are excited to add this irreplaceable, historic asset to our growing portfolio, as well as continuing our investment partnership with HHM. This resort is truly unique in New England due to its proximity to Boston, expansiveness of beachfront real estate, and one-of-a-kind sunset views on the East Coast,” said Nolan Hecht, Senior Managing Director at Certares
Philadelphia-based Hersha Hospitality Management, the firm listed in county records as the buying entity, will partner with Monarch to operate and manage the properties, said the release.
NEW YORK and LONDON, July 13, 2022 /PRNewswire/ -- Monarch Alternative Capital LP, a leading investment firm with approximately $9.4 billion of assets under management, announced the purchase of three hotels in Orlando, Florida. Given the firm's established reputation within the market, Monarch was able to acquire the newly-built, high quality properties located in Orlando submarkets adjacent to Monarch's existing hotels at a discount to replacement cost in off-market transactions. With these acquisitions, Monarch's hospitality portfolio in Orlando now totals approximately 2,000 keys across seven properties. As the Orlando market continues to show encouraging signs of economic recovery, these hotel purchases exemplify Monarch's ability to identify and invest in premium properties in an attractive and dynamic market that is poised to outperform as the business cycle evolves. Monarch purchased the Aloft Orlando ("Aloft") and the Holiday Inn Express & Suites Orlando ("Holiday Inn Express"), both located in the Lake Buena Vista submarket within close proximity to Disney World. In addition, the firm acquired the TownePlace Suites Orlando ("TownePlace Suites") located in the Universal Studios submarket. In aggregate, the three properties represent over 430 keys. Relative to other limited-service hotels, each asset offers a high-end room product, multiple food and beverage options, an outdoor swimming pool, and an on-site fitness center. In addition, the Aloft and Holiday Inn Express combined have over 2,700 square feet of meeting and banquet space, which can be used for additional events, special occasions, and business needs