Relationship Management Coordinator

Job Description

Job Purpose

ICE Data Services presents a unique opportunity for a Relationship Manager Coordinator, Desktops, to join a team responsible for meeting sales quotas and existing customer revenue retention goals. They will be responsible for growing the suite of ICE Desktop services by working with global and regional Financial Institutions and Corporates in the APAC region.

Responsibilities

• Responsible for growing revenue on ICE Desktops suite of products (e.g.: ICE Connect, ICE Chat Compliance services, ICE Options Analytics) within the APAC region (and/or assigned accounts). 
• Accountable for maintaining and expanding the existing APAC revenue base while proactively mitigating risks and preventing revenue erosion.
• Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of client issues.
• Responsible for growing key client relationships with existing users through platform training, floor walks, as well as becoming the main liaison for major client enquiries

Knowledge and Experience

• Bachelor’s degree is required.
• 2+ years of experience working within the financial services industry
• 2+ years of client relationship experience.
• Self-driven, motivated and proactive
• A client-centric, advisory type mentality (as opposed to purely transactional account management)
• This role requires Fluency in English and proficiency in Hindi is an advantage, as this role involves communication with clients whose primary working language is Hindi.