Customer Loyalty Representative
Confirmed live in the last 24 hours
Aura

501-1,000 employees

Comprehensive digital security and identity protection services
Company Overview
Aura stands out as a leader in the digital security industry, providing a comprehensive suite of services that are trusted by millions to safeguard their online identities, accounts, and devices. The company's culture is deeply rooted in its mission to create a safer internet for all, reflecting a commitment to privacy and protection. Aura's competitive advantage lies in its user-friendly technology that offers real-time alerts for credit file compromises, demonstrating a proactive approach to digital security.
AI & Machine Learning
Consumer Goods
Cybersecurity
Data & Analytics

Company Stage

Series F

Total Funding

$534.8M

Founded

2017

Headquarters

Boston, Massachusetts

Growth & Insights
Headcount

6 month growth

7%

1 year growth

12%

2 year growth

-3%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
CategoriesNew
Customer Success & Support
Customer Experience
Customer Success
Requirements
  • 1-2 years of sales/retention experience
  • Self-motivated and goal-oriented
  • Strong business acumen
  • Excellent communication and interpersonal skills
  • Ability to work remotely
  • Knowledge of industry best practices
Responsibilities
  • Take inbound customer cancellation calls and retain them as an Aura customer
  • Make daily outbound calls to existing Aura customers with failed subscription payments
  • Ensure a high level of customer satisfaction through proactive support and active listening
  • Address customer concerns and provide solutions
  • Consult with customers on best practices to better protect their online identity
  • Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs
  • Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers