WTW

Global risk management, insurance brokerage, consulting

Inplant Benefits Insurance Specialist

Customer SupportUpdated on Nov 10

Full-timeMiguel Hidalgo, Mexico City, CDMX, MexicoNo salary listedIn-person

About the Job

Requirements

Provide courteous, service-oriented support and be able to work with different types of employees.
Be proactive and solution-oriented, with the ability to make quick and accurate decisions when facing challenges.
Have intermediate proficiency with Microsoft Office, including Excel, PowerPoint, and Word.
Be available to address urgent matters regardless of when they arise.
Be able to work under pressure and tolerate frustration.
Handle complaints, disputes, and high-pressure situations appropriately.
Communicate and listen effectively.
Know the basic concepts and operations of employee benefits programs.

Responsibilities

Advise client employees on claims under employee benefits programs.
Complete the administrative procedures required to serve employees of assigned clients, in accordance with agreed service levels for claims.
Enter information for each procedure into the company-designated tracking system.
Ensure employee requests, such as authorization letters and reimbursements, are recorded using the company-designated technology tools while protecting confidentiality.
Follow the company-defined escalation protocol to resolve problems and complaints.
Support the preparation of claims-experience analysis presentations for each client to keep them informed about their policy's performance.
Complete all mandatory courses applicable to the position.

Desired Qualifications

One year of experience in the activities described in the requirements section is preferred.

El Rol:
• Brindar asesorías en siniestros de los programas de beneficios a los empleados del cliente.
• Realizar todos los trámites administrativos necesarios para la atención a los empleados de los clientes asignados, cumpliendo con los acuerdos de servicio acordados con el cliente (siniestros).
• Cargar la información de cada trámite en el sistema de seguimiento indicado por la compañía.
• Garantizar el registro de las solicitudes de los empleados del cliente (cartas pase, reembolsos, etc.) a través de las herramientas tecnológicas indicadas por la compañía cuidando la confidencialidad de la información.
• Apegarse al protocolo de escalamiento definido por la compañía para la resolución de problemas y quejas.
• Apoyar en la creación de la presentación de análisis de siniestralidad de cada uno de los clientes con la finalidad de mantenerlo informado del comportamiento de su póliza.
• Debe cumplir con todos los cursos mandatorios de acuerdo con su posición.

Los Requerimientos:
• Amabilidad, buen trato, actitud de servicio y capacidad para tratar con diferentes tipos de empleados.
• Ser proactivo y buscar soluciones es indispensable, pues se enfrenta de manera constante a retos que exigen toma de decisiones rápidas y precisas.
• Manejo de Microsoft Office Intermedio (Excel, Power Point, Word).
• Disponibilidad para atender asuntos emergentes independientemente del horario en que se presenten.
• Tener tolerancia al trabajo bajo presión y la frustración.
• Manejo adecuado de quejas, controversias, y situaciones de presión, etc.
• Comunicación y escucha efectiva.
• Conocer conceptos básicos de programas de beneficios y su operación.
• Preferentemente experiencia de un año en las actividades mencionadas en esta sección.

Igualdad de oportunidades en el empleo

TBD

About the Company

WTW

Global risk management, insurance brokerage, consulting

Willis Towers Watson provides risk management, advisory, and brokerage services to organizations worldwide. Its two segments are Risk & Broking, which identifies, quantifies, and places insurance coverage, and Health, Wealth & Career, which offers consulting, technology, and administration for health benefits, retirement plans, and talent programs. The company blends advisory services, technology platforms, and brokerage capabilities to deliver integrated risk and people solutions rather than relying on a single service line. Its goal is to help clients turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.

Company size: 10,001+
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1828

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