Regional Delivery Manager

Information about the position 

The Regional Delivery Manager acts as the end-to-end commercial and operational owner of our carrier partnerships and delivery performance across a region within the market. This role bridges commercial procurement and day-to-day operational execution.

Your mission is dual-focused: first, you will identify, select, negotiate pricing, and contract the most suitable carriers within set commercial margins to optimize our unit economics. Second, you will drive operational excellence by managing carrier performance, tracking capacity, and leading weekly business reviews. From the initial sourcing of a carrier to their daily operational tracking and SLA compliance, you will ensure a seamless, high-quality, and cost-effective delivery experience for Vinted members.

In this position, you’ll 

• Manager daily Performance & Issue Resolution: Analyze daily delivery metrics across the network and lead alignment calls with underperforming partners to demand root-cause analyses and corrective action plans when performance dips.
• Flow & Capacity Monitoring: Review daily flow reports to clear package leftovers, track non-compliant pickup points, and coordinate with the Points team to implement corrective actions.
• On-Site Floor Checks: Conduct regular on-site operational checks to monitor sorting status and dispatch readiness, aligning with operations teams to resolve unexpected daily issues.
• Daily Leadership Alignment: Participate in daily business reviews with the Country Lead to evaluate performance, address urgent operational topics, and adjust forecasted vehicle resources to maximize efficiency.
• Weekly Partner Reviews: Lead Weekly Business Reviews (WBRs) with key partners to enforce Service Level Agreements (SLAs), review driver performance, and confirm carrier capacity against forecasted volumes.
• Penalty & Compliance Enforcement: Execute action plans for distribution centers failing to meet weekly quality and loss thresholds, coordinating updates with the Country Lead.
• Sourcing & Price Negotiations: Monitor market developments to actively challenge and re-negotiate pricing with partner DSPs to align with cost targets and maintain healthy commercial margins.
• Carrier Sourcing & Network Resilience: Research, select, and contract new carriers in your region, maintaining a strong backup partner network to guarantee service continuity.
• Site Quality Audits: Conduct audits at distribution centers to evaluate overall operational quality and partner compliance.
• Strategic Project Support: Drive and track progress on dedicated projects assigned by the Country Lead, such as network expansions and green logistics initiatives.

About you 

• Proven Logistical & Operational Expertise: Solid experience in last-mile logistics, with a deep understanding of operational metrics (SLA, MM/LM scans, resort rates, dispatch readiness, and sorting processes).
• Strong Sourcing & Commercial Negotiation Skills: Track record of searching, selecting, and contracting logistics providers. Confident in challenging DSP pricing structures and executing commercial re-negotiations to align with target OKRs.
• Data-Driven & Analytical: Ability to digest daily flow reports, identify performance trends, and translate operational data into concrete sourcing strategies or penalty action plans.
• High Operational Discipline: Comfortable working in a fast-paced environment with structured daily and weekly timelines (including D-1 performance reviews, daily floor checks, and weekly WBRs).
• Resilient Problem Solver: Skilled at demanding and evaluating formal Root Cause Analyses (RCAs) from partners, and implementing immediate, structured action plans to turn poor performance around.
• Excellent Communication & Languages: Fluent in Dutch and English.  You must be comfortable communicating with a wide range of stakeholders—from carrier drivers and warehouse operators to DSP executives and Country Leads.
• Proactive Risk Mindset: Exceptional foresight in managing capacity risks, regional holidays, and partner changes to safeguard network resilience.
• Mobility: Ready and willing to travel frequently for distribution center audits.

Work perks 

• The opportunity to benefit from our share options programme
• 25 days of paid annual leave
• Newest MacBook models
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Lunch benefit per working day
• Company bike leasing scheme
• Monthly budget for a flexible benefits platform
• Work from Home allowance
• A personal monthly budget for shopping on Vinted
• Collective Defined Contribution Pension plan
• NS Business Card for your commute to the office by public transport
• A dog-friendly office

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work 

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The annual gross salary range for this position excluding 8% holiday pay is: 43300 - 58500 EUR