Smart Energy Group
Vertical solar technology company installing systems
Customer Success Inbound Agent
Applicants must currently live in the Northern Rivers and commute to the Byron Bay office.
About the job
- At least 1 year of customer service experience in retail, a call centre, or a similar setting.
- Experience using Google Workspace or Microsoft Office.
- Availability between 8 a.m. and 6 p.m. on weekdays on a rotating roster.
- Ability to commute to the Byron Bay headquarters.
- Strong problem-solving ability and focus on customer satisfaction.
- A task-oriented approach and drive to achieve goals.
- Technical proficiency.
- Strong written and verbal communication skills.
- Assist customers in resolving technical issues through phone, email, and live chat using simple, non-technical language.
- Provide guidance to customers on maximizing savings from solar and battery usage.
- Keep customers informed about the progress of their solar installations.
- Coordinate maintenance efforts and update customers accordingly.
- Improve the knowledge base to support continuous enhancement.
- Collaborate with the Sales team by keeping them informed about customer issues.
- Salesforce experience.
- Practical experience and a desire to build a career in the energy industry.
About the company
Smart Energy Group focuses on delivering rooftop solar solutions across Australia. It installs solar energy systems on homes and businesses, using Clean Energy Council accredited installers and Tier 1 products to turn sunlight into electricity and lower energy costs. The company is vertically integrated, meaning it handles multiple stages of the process in-house, and operates with a nationwide footprint to serve many regions. Compared with competitors, Smart Energy emphasizes a high-installation cadence (over 100 installations per week), a wide office network, and a commitment to environmental sustainability and affordability as a core mission. Its explicit goal is to help Australia realise its full solar potential by reducing electricity costs for households and businesses while improving the nation’s green credentials.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Byron Bay, Australia
Founded
2016
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Simplify's Take
What believers are saying
- The 2025 Cheaper Home Batteries Program directly lowers customer purchase prices.
- Smart Energy's 2026 website adds heat pumps, widening cross-sell beyond solar.
- Rinnai ownership strengthens trust and unlocks appliance-led bundle selling in 2026.
What critics are saying
- ProductReview and SolarQuotes show 2026 complaints about delays, pricing, and poor support.
- Rinnai integration after August 2024 risks culture clashes and founder dependency.
- Installer-service failures can trigger Fair Trading action, damaging referrals and conversion quickly.
What makes Smart Energy Group unique
- Rinnai bought Smart Energy Group on 2 August 2024, giving distribution heft.
- Smart Energy now sells solar, batteries, and heat pumps across Australia.
- The company claims 18+ locations and nationwide battery-installation leadership in 2026.
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Benefits
Training Programs
Performance Bonus
Company Social Events
Company News
Smart Energy was formally presented with the Top Volume AU ESS - #1 Residential Battery Retailer Australia' at the 2025 Smart Energy Conference in Sydney.
With that in mind, Magnetic partnered with Smart Energy to offer its readers trusted advice and tips on how to keep their energy consumption and costs as low as possible.
Keysborough, VIC - 2 August 2024 - Rinnai Australia Pty Ltd (Rinnai), a leader in hot water, heating and cooling solutions, announce the acquisition of Smart Energy Group Pty Ltd (Smart Energy), a leading renewable energy retailer that specialises in complete solar PV systems and battery storage.
French solid-state battery manufacturer ITEN has received recognition as a CES 2024 Best of Innovation Awards Honoree for its 250μA.h micro-battery, noted for its contributions to Sustainability, Eco-Design, and Smart Energy.
Smart Energy wanted to partner with Cancer Council NSW as The Cancer Council NSW is strong believers in what they do and their vision for a future that is free from cancer.