Nokia

Makes network gear for carriers and data centers

Fixed Network Technical Expertise Center Engineer

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeNo salary listedIn-person

About the Job

Requirements

A Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field is required; a Master's degree is preferred.
Five to nine years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or cloud/containerized environments, with expert-level proficiency in at least one.
Proficiency in Linux, networking protocols, and network testing and analysis tools such as Spirent Test Center, iPerf, and Wireshark.
Ability to develop structured technical documentation and communicate effectively with technical teams.
Experience working independently and in diverse, global teams.
Scripting experience, particularly with Shell or Python, is preferred.
Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols, is preferred.
Cisco or Nokia IP certifications are preferred.

Responsibilities

Deliver Level 3 technical support for FN BBN Access products.
Collaborate with regional TAC/CDO, product units including PLM, TPM, and R&D, and Professional Services to deliver solutions and support customer satisfaction.
Troubleshoot and debug complex field issues remotely, collaborating with TAC and R&D teams to resolve issues.
Reproduce and isolate issues in laboratory environments for deeper analysis.
Create and manage Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.
Develop and maintain knowledge base content to enhance team efficiency and customer support.
Participate in a global on-call rotation to support critical issues.
Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
Work with the Care Innovation team to integrate automation and AI for improved care delivery.

Desired Qualifications

Scripting experience, particularly with Shell or Python.
Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
Cisco or Nokia IP certifications.

As an Fixed Network Technical Expertise Center Engineer, you will play a pivotal role in delivering Level 3 technical support for FN BBN Access products within a dynamic support environment. You will collaborate with cross-functional teams - including regional TAC/CDO, product units (PLM, TPM and R&D) and Professional Services- to ensure efficient and effective solution delivery and high customer satisfaction. This position offers the opportunity to work in an open, collaborative culture that values autonomy, innovation, and problem-solving in the fast-paced telecommunications industry.y.

You have:

Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
5 to 9 years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
Ability to develop structured technical documentation and communicate effectively with technical teams.
Experience working independently and in diverse, global teams.
Good soft skills and perform well under pressure.

It would be nice if you also had:

Scripting experience, particularly with Shell or Python.
Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
Cisco or Nokia IP certifications

Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
Reproduce and isolate issues in lab environments for deeper analysis.
Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
Conduct root cause analysis and recommend corrective actions.
Develop and maintain knowledge base content to enhance team efficiency and customer support.
Participate in a global on-call rotation to support critical issues.
Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.

About the Company

Nokia

Makes network gear for carriers and data centers

Nokia makes the equipment and software that mobile carriers, cloud companies, and businesses use to run networks, from cell-tower radios to fiber links between AI data centers. From 1998 to 2011 it was the world's largest mobile phone maker; it sold that business to Microsoft in 2014, and HMD Global, a separate company, makes Nokia-branded phones under license. Its network unit sells optical systems that send data over fiber, internet routers, and broadband gear, and its mobile unit sells radios and the core software that runs 5G networks. Nokia earns money from equipment and service contracts and from licensing its patents to phone makers and carmakers. It was founded in 1865 as a wood pulp mill and is based in Espoo, Finland.

Company size: 10,001+
Company stage: IPO
Headquarters: Espoo, Finland
Founded: 1865

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