Reservations Manager

Job Description

Prime Function:

• Manages and coordinates all aspects of the group inventory management process PMS, Ensures all new, revised and canceled convention room blocks are entered accurately and timely and enters all group information in PMS. Completes daily review group pick-up report to monitor cut-off dates and group availability. Conducts daily inventory controls to release rooms, extend cut-offs and adjusts availability as determined in the sales contracts, group pick-up meetings, or as determined by revenue management. Communicates with sales and revenue to ensure consistency and efficiency in group inventory management.

• Attends revenue management, pick-up, pre-convention and other designated meetings as required.

• Provides service recovery for reservations related guest complaints and provides feedback, if necessary, to the customer and other departments. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Key Responsibilities:

Collection:

Analysis:

• Answer other hotel team member's questions regarding revenue management in        a friendly and courteous manner.

• Provide training to other hotel team members on reservations procedures and principles, as needed.

• Ensure that all room’s statistics reports, Report of Operations, and any other related reports are accurate and consistent.

• Attends property Staff meetings, and other property specific meetings as  requested by the Revenue Manager.

• Ensures that property sales strategies are followed

• Ensures that all revenue management related systems are maintained.

• Contribute to the development of the revenue plan.

• Maintain an organized and clean work area and hotel environment.

• Maintains daily communication with revenue management and front office.

• Performs functions of the reservations sales agent when needed.

• Assists in preparing occupancy forecasts.

• Performs other duties as assigned by manager.

• Update regularly selling scripts to ensure user friendly and maximizing key benefits.

• To have a positive impact, taking personal responsibility and initiative to resolve issues

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance

Decision:

• Performs other duties as assigned by manager.

• Update regularly selling scripts to ensure user friendly and maximizing key benefits.

• To have a positive impact, taking personal responsibility and initiative to resolve issues

• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance

Qualifications

Additional Information