Education Content Manager

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

SCOPE

Education is central to that mission. The IRC works to ensure that even the hardest-to-reach children in the most challenging places are able to go to school and thrive, defining success through education outcomes spanning infancy to young adulthood: access to safe, functional and responsive education across all ages; early childhood learning and nurturing care; primary school-aged learning; post-primary learning; safety in school; and gender equality across all education outcomes. Delivering on these outcomes at scale increasingly depends on innovation - including the thoughtful use of education technology to strengthen the quality of teaching and learning and to extend support to teachers and learners who are otherwise out of reach.

To meet the sector's toughest education challenges, the IRC's Education Technical Unit (TU) collaborates with the Airbel Impact Lab - the IRC's research and innovation department - to design, test, and scale innovative solutions that reach last-mile teachers and learners. A flagship example is aprendIA, an AI-powered teacher professional development program delivered via low-tech, widely accessible channels to support teachers working in under-resourced, crisis-affected, and multilingual classrooms.

The Education Content Manager plays a central role in supporting content and pedagogy quality assurance across this work. Sitting at the intersection of pedagogy, quality assurance, and content development, the Manager helps ensure that what teachers experience is pedagogically sound, contextually appropriate, and safe. In the near term, the bulk of this role will focus on aprendIA; over time it may extend to the IRC's broader portfolio of teacher support and education innovation initiatives as priorities evolve.

Major Responsibilities:

Working under the direction of the Education Advisor and in support of senior technical staff, the Education Content Manager focuses on execution, quality, and content development - rather than setting technical strategy or leading external representation - across the following areas:

Testing, quality assurance & troubleshooting for digital & AI-enhanced programming

• Conduct regular testing of digital course flows, prompt responses, and chatbot behaviors - assessing accuracy, clarity, pedagogical alignment, and cultural appropriateness.
• Communicate testing notes with developer(s) on the team and collaborate on solutions that maintain pedagogical quality.
• Red-team digital content to identify edge cases, problematic outputs, and safety gaps.
• Maintain clear, actionable QA logs that track issues, findings, and resolution status across the initiatives supported.
• Synthesize findings into prioritized recommendations, distinguishing content fixes from product or design fixes, and flag where testing results suggest content may not be achieving its intended learning purpose.
• Review usage, completion, and engagement data findings alongside QA findings to surface early signals of whether content is supporting teacher learning and uptake, flagging patterns for senior technical and MEAL colleagues.
• Troubleshoot content-related issues flagged by country teams or surfaced through data and program monitoring, and support testing of new features, materials, and content updates ahead of release.
• Review and quality-assure teaching and learning content and materials across TU projects as requested, checking for pedagogical soundness, evidence alignment, and contextual fit.

Capturing process & learning

• Refine quality frameworks and rubrics for evaluating digitally delivered pedagogical content, including dimensions such as context fit and alignment with evidence-based practice.
• Document QA and content-development processes, criteria, and lessons learned for internal use and external sharing.
• Connect testing and QA insights to available evidence on teacher engagement, classroom practice, and learner outcomes, contributing to the team’s understanding of what is driving impact in digital an AI-enabled teacher support.
• Support senior technical and MEAL colleagues in translating content and QA insights into evaluation questions and learning agenda priorities, so that testing feeds directly into how the team understands outcomes and impact.
• Contribute to accessible knowledge products (e.g. blog posts, working papers, briefs) that articulate what quality looks like in technology-enabled and conventional teacher professional development, in support of the team's thought leadership and external engagement.
• Support presentations, funder updates, and partner briefings that draw on QA findings and learning across projects.
• Adapt and apply quality frameworks and documentation practices to other TU content and teacher-support materials as requested.

Content development

• Work alongside government, local partners and local content creators to develop and adapt content for programs, ensuring alignment with local curriculum, global best practices and user interface (UI) requirements.
• Draft and refine short, structured course content for digital modalities, aligned with strategy, templates, and evidence-based pedagogy.
• Develop one-off or thematic modules in response to identified needs (e.g. managing test anxiety during exam periods; supporting children with learning difficulties in large classes).
• Review and refine content deliverables such as quiz questions and strategy descriptions, and support localization review for new cultural and operational contexts.
• Develop and adapt teaching and learning materials for other TU teacher-support and innovation initiatives as requested, drawing on existing IRC resources, established course outlines, and context-specific input.
• Propose alternative formats through which courses and learning games can still qualify as recognized coursework (completion criteria, evidence of learning, assessment logic) while deliberately departing from the conventional module-and-assessment structure, grounded in how educators actually engage in low-connectivity, messaging-based, time-constrained settings.

Broader innovation & cross-TU support

• Support senior technical staff in scoping and needs assessment for new deployments, contexts, and delivery modalities.
• Provide flexible content, quality assurance, and documentation support across the Education TU and its collaboration with the Airbel Impact Lab as organizational priorities evolve.

Key Working Relationships:

Department: Education Technical Unit; AcceleratED team

Reports to: Education Advisor for Foundational Learning & Content Innovation

Works closely with: AcceleratED team, including product and developer colleagues, as well as education technical advisors and country program teams

Other Internal and/or external contacts:

• Internal: Airbel Impact Lab colleagues, Education Technical Unit staff, country program teams supporting deployment and localization of education programming
• External: Subject-matter experts, consultants, and country-level partners engaged for content development, review, and localization, in coordination with senior technical staff.

Job Qualifications:

Required

• Master's degree in International Education or a related field (or a Bachelor's degree with equivalent additional professional experience).
• Classroom teaching experience.
• International experience, ideally in low-resource, crisis- or conflict-affected contexts.
• Experience developing education or teacher professional development content grounded in evidence-based pedagogy.
• Strong analytical skills and a demonstrated eye for detail, with the ability to test, evaluate, and troubleshoot content systematically.
• Excellent writing skills, including the ability to produce clear, concise, audience-ready content and documentation.
• Ability to work independently and productively in a fast-paced, collaborative, cross-functional, and geographically dispersed team.
• Ability to apply a diversity and inclusion lens to work, and excellent interpersonal and communication skills across a multicultural environment and multiple time zones.
• Commitment to the mission and values of the IRC.
• Proficiency in spoken and written English.

Desirable

• Strong interest in, or experience with, EdTech and the use of AI in education, particularly in low-tech modalities.
• Experience creating, adapting, or localizing content for multilingual or humanitarian contexts.
• Familiarity with teacher professional development frameworks and classroom observation or quality instruments.

Travel:

• Up to 20% travel for 1-3 weeks each time to assigned countries, including crisis- and conflict-affected contexts, in line with IRC’s security policies.

Compensation: ($68,000 - $74,000). Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements

Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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Benefits: IRC offers a comprehensive and competitive benefits package. Highlights include 10 paid sick leave, 10 U.S. holidays, 20-25 generous paid time off based on role and tenure, medical insurance starting at $163/month, dental starting at $6.50/month, and vision starting at $5/month, flexible spending accounts (healthcare, dependent care, and commuter), a 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting), disability and life insurance, and an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.