Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
In PersonNight shift supporting U.S. hours is required.
AccountingAccounts Payable/Receivable
About the job
Requirements
A diploma or bachelor's degree in Accounting, Finance, or a related field.
Fluency in spoken and written Mandarin and English.
Willingness to work U.S. hours on a night shift to support U.S. clients.
Familiarity with enterprise resource planning (ERP) systems, accounting software, or ticketing systems.
Familiarity with accounting ERP systems or customer relationship management/case management tools such as NetSuite, SAP, Salesforce, or Intercom.
Advanced proficiency in Excel and Google Sheets, including sorting, filtering, formulas, and passing advanced Excel literacy tests.
Strong computer literacy and ability to adapt to operational software and tools.
Ability to understand complex processes and tools, manage large datasets accurately, and handle tasks with attention to detail.
Ability to manage multiple priorities independently in a high-growth technology startup or company with a strong writing culture.
Responsibilities
Oversee the end-to-end accounts receivable process, including invoicing, collections, financial close activities, and reporting.
Prepare, review, and analyze key accounts receivable metrics periodically to support timely intervention.
Escalate unusual receivable trends and high-risk or complex delinquent accounts, and recommend resolution strategies.
Maintain complete, organized, and accurate accounts receivable documentation and records.
Ensure adherence to internal controls, accounting standards, tax requirements, and regulatory compliance procedures.
Serve as the focal point for accounts receivable and collections audit and compliance matters.
Coordinate with Customer Success, Customer Operations, and Operations as a client advocate.
Ensure internal follow-through on action items to resolve client billing issues.
Partner with the Engineering team to improve systems supporting the client billing and payment experience.
Identify inefficiencies, gaps, and opportunities for improvement in current accounts receivable processes.
Drive cross-functional projects to enhance and automate accounts receivable processes, engaging internal and external stakeholders to secure buy-in and adoption.
Integrate and automate the TarroPay Net Invoicing process into existing billing and invoicing processes.
Drive rollout and adoption of TarroPay Net Invoicing across existing and new clients.
Meet or exceed service level agreements for billing and payment inquiries.
Track and contribute to support and accounts receivable metrics, including ticket resolution time, first contact resolution rate, accounts receivable aging reduction, Collections Effectiveness Index, and month-end accounts receivable closing timeline.
Assist with ad hoc accounting and accounts receivable projects, including reporting, system updates, and process optimization.
Desired Qualifications
Strong understanding of accounting principles and accounts receivable best practices.
Experience with U.S. generally accepted accounting principles (GAAP).
Experience with NetSuite, Intercom, or Salesforce.
Experience working in a fast-paced, high-growth environment.
AR Accounting & Systems Lead (MY – Mandarin Speaking)
About Us
Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.
We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market, but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.
Tarro is unique in that we are a profitable, largely self-funded start-up and have pursued a path to high-growth. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.
To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!
What We’re Looking For
We are seeking a high-potential Bilingual (Mandarin/English) AR Accounting & Systems Lead that is capable of understanding complex processes and tools to optimize the billing and collection processes and drive system enhancements to increase efficiency and accuracy. You will play a critical role in managing client invoicing databases to ensure accurate, timely billing and driving initiatives to enhance and automate the end-to-end invoice to cash process to improve the overall client billing and payment experience. Your ability to combine operational excellence with a client-centric mindset will directly contribute to Tarro’s financial health and customer satisfaction.
Characteristics:
Fast learners -The ideal candidate is both willing and capable of quickly absorbing knowledge, including complex processes and tools. They should demonstrate the ability to apply learnings effectively in a dynamic environment.
Adaptability in a fast-paced environment - The candidate thrives under time pressure and can seamlessly adjust to shifting priorities and tight deadlines while maintaining high performance and focus.
Collaborative Team Player - The candidate must excel in teamwork, actively sharing insights, receiving constructive feedback, and working effectively with superiors, peers, and subordinates to achieve shared goals.
Critical Thinking and Problem-Solving Skills - The candidate demonstrates the ability to identify root causes of challenges, analyze situations logically, and implement the most appropriate and efficient solutions.
Detail-Oriented and Committed to Excellence - The candidate maintains a meticulous approach to data accuracy, ensuring high-quality work even when managing large datasets. They should take ownership of their tasks, show accountability for their outputs, and maintain a proactive attitude toward continuous improvement.
Empathy and Customer-Centric Mindset: - The candidate understands that their work directly impacts other team members (such as voice platform agents) and end customers. They must approach their tasks with empathy, striving to deliver tools and solutions that positively affect workflows and outcomes.
Leadership & Coordination Skills - Guides and motivates the team to meet goals while fostering a supportive and results-driven environment.
Proficiencies:
Advanced Excel/Google Sheets Proficiency - The candidate must demonstrate strong proficiency in Excel and Google Sheets, including the ability to pass advanced Excel literacy tests and effectively handle data-related tasks such as sorting, filtering, and using formulas.
Strong Computer Literacy- The candidate should be highly comfortable with computers and capable of quickly adapting to various software and tools essential for day-to-day operations.
Proficient in Mandarin and English - Excellent English and Mandarin verbal and written communication skills to liaise with stakeholders.
Experience with ERP Systems and CRM/Case Management Tools - Familiarity with accounting ERP systems such as Netsuite, SAP, Salesforce, or Intercom is essential. The candidate should have hands-on experience in using these tools to manage and resolve tasks efficiently.
Oversee the end-to-end accounts receivable process; including invoicing, collections, financial close activities and reporting.
Prepare, review, and analyze key AR metrics on a periodic basis to ensure line of sight and timely intervention.
Escalate unusual receivable trends, high-risk or complex delinquent accounts and recommend appropriate resolution strategies.
Controls, Audit & Compliance
Maintain complete, organized, and accurate AR documentation and records.
Ensure strict adherence to internal controls, accounting standards, tax and regulatory compliance procedures.
Key focal point for audit and compliance related matters with regards to AR and collection.
Cross-Functional Collaboration
Act as a client advocate while coordinating with internal teams including Customer Success (CSM), Customer Operations (COS), and Operations.
Ensure internal follow-through on action items to fully resolve client billing issues.
Partners with Engineering Team to continuously improve the system that will help improve client experience on billing and payment process.
Process Improvement & Automation
Deep understanding of current AR process and identification of inefficiencies, gaps and potential improvement areas.
Drive projects for enhancements and automation of current AR processes, including cross functional collaborations with internal and external stakeholders to ensure buy-ins and successful adoption.
TarroPay Net Invoicing (TPNI) Automation & Adoption
Drive the initiative of integrating and automating the TarroPay Net Invoicing process into the current billing and invoicing process.
Drive rollout and adoption of TPNI across existing and new clients.
Service Level & Performance Metrics
Meet or exceed defined service level agreements (SLAs) for billing and payment inquiries.
Track and contribute to key AR and support metrics, including but not limited to:
Ticket resolution time
First Contact Resolution Rate
AR Aging Reduction
Collections Effectiveness Index (CEI)
AR month end closing timeline
Additional Responsibilities
Assist with ad hoc accounting and AR projects, including reporting, system updates, and process optimization initiatives.
About You
Diploma or Bachelor’s Degree in Accounting, Finance, or a related field.
Fluent in Mandarin and English (written and spoken).
Willing to work U.S. hours (night shift) to support our U.S. client base.
Familiarity with ERP systems, accounting software, or ticketing systems.
Strong attention to detail and commitment to accuracy.
Excellent communication and problem-solving skills.
Self-motivated, organized, and able to manage multiple priorities independently.
Startup DNA: Experience in a high-growth tech startup or a company with a known "writing culture" (e.g., Amazon, Stripe, Uber).
A roll-up-your-sleeves mindset and ability to wear multiple hats.
Bonus Points
Strong understanding of accounting principles and AR best practices.
Experience with US GAAP.
Experience with Netsuite, Intercom, Salesforce.
Experience working in a fast-paced, high-growth environment.
If you do not meet all the requirements listed above (which candidates rarely do), we still encourage you to apply.
Tarro is committed to building a diverse and inclusive team that empowers small businesses to thrive. We welcome talent from all backgrounds — including but not limited to race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.