Commercial & Industrial Business Manager

Commercial & Industrial Business Manager

Location: Minnetonka, MN
Reports To: Director of Operations

Position Overview

Packard Culligan Water is seeking an experienced leader to oversee and grow our Commercial & Industrial (C&I) business throughout the Minneapolis/St. Paul metro area. This role is responsible for driving revenue growth, operational excellence, customer satisfaction, and profitability while providing leadership across sales, service, project management, training, customer support, and administration.

The ideal candidate will have a strong background in commercial or industrial operations, demonstrated leadership experience, and a proven ability to improve processes, develop teams, and support business growth. This individual will work closely with dealership General Managers and cross-functional teams to standardize operations, strengthen customer relationships, and build a scalable foundation for continued growth.

Key Responsibilities

• Lead and support the overall performance of the C&I business.
• Drive revenue growth, market expansion, and customer acquisition efforts.
• Partner with sales teams on strategic accounts, proposals, and large project opportunities.
• Oversee service, project management, training, and administrative functions.
• Improve operational processes, efficiency, and accountability across departments.
• Monitor financial performance, including revenue, margins, profitability, and forecasting.
• Ensure successful project execution, customer retention, and service delivery.
• Develop, coach, and retain high-performing team members.
• Foster a culture focused on accountability, customer service, collaboration, and continuous improvement.

Required Qualifications

• 7+ years of leadership experience in commercial/industrial water treatment, water services, or a related industrial environment.
• Experience leading operations, service, project management, sales, or business unit functions.
• Strong financial, operational, and business acumen.
• Proven success driving growth, improving processes, and achieving business results.
• Excellent leadership, communication, and relationship-building skills.
• Ability to lead teams through growth and organizational change.

Preferred Qualifications

• Commercial and industrial water treatment experience.
• B2B sales leadership or business development experience.
• Experience managing service organizations and field operations.
• Project management leadership experience, including large installations.
• Continuous improvement and process standardization experience.
• Multi-department leadership experience across sales, service, administration, and project execution.

Success Measures

• Revenue growth and market expansion
• New customer acquisition
• Strategic account growth
• Customer retention and satisfaction
• Project performance and profitability
• Service efficiency and productivity
• Employee engagement and retention
• Safety and compliance results

Ideal Candidate Profile

This role is best suited for a senior operations leader who has managed multiple departments, understands both the operational and sales sides of a business, is comfortable working with financial metrics, and can build alignment across teams while driving growth and accountability.