Workplace Experience Associate

Job Description

About The Job As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. The Associate, Workplace Operations owns day-to-day operational follow-through across a cluster of small offices across San Francisco. Working in tandem with the Workplace Business Partner, this role keeps spaces ready, coordinates service delivery and provides practical guidance to workplace peers. Strong judgment and dependable execution enable the manager to focus on portfolio priorities, workplace planning, stakeholder relationships, and larger projects. You won’t just remove friction; you’ll instill a workplace experience that’s seamless in the smoothest of ways while understanding the expressed and unspoken needs of your community. An excellent candidate will have an ownership mindset and experience-driven process orientation. This position reports to the Workplace Experience Manager and is on site Monday through Friday. It is an individual-contributor role with peer-mentoring responsibilities and no direct reports. Key Responsibilities Daily Workplace Operations and Hospitality Conduct routine site walks and coordinate corrective action for workstations, meeting rooms, furniture, lighting, cleaning, and supplies. Maintain functional, organized, welcoming spaces and verify that reported issues are resolved. Provide employee and guest support, including visitor and vendor check-in and escorting under site access procedures. Support client and employee events, philanthropy, and sustainability activities with setup, troubleshooting, materials, badges, and lanyards as needed. Request Management and Operational Visibility Own requests across Jira, Slack, and workplace systems from intake and triage through assignment, follow-up, and confirmed closure. Track the requester, responsible team, priority, due date, and status for needs including seating, room and workspace reservations, access, and meal-delivery support. Prioritize by urgency and operational impact, keep employees informed, and give the manager clear visibility into outstanding work and decisions needed. Resolve routine issues within agreed authority; promptly escalate safety or security concerns, service disruptions, conflicting priorities, and budget, policy, or scope decisions to the appropriate owner and manager. Vendor, Building Management, and Onsite Work Coordinate building management, movers, catering, janitorial, and facilities providers, confirming responsibilities, schedules, access, certificates of insurance, required documentation, loading dock reservations, deliveries, and installations. Coordinate approved weekend or after-hours work and communicate the plan, access arrangements, and expected workplace impacts. Verify completion and service quality against the agreed scope, document outstanding items, and follow through with providers until closeout. Openings, Moves, and Space Improvements Support readiness for openings, moves, and space improvements, coordinating seating, equipment, signage, access, and punch lists. Partner with IT, Security, Workplace, and Design and Construction to track dependencies and milestones, flag blockers early, and route decisions or changes beyond the approved plan to the manager. Peer Guidance and Operational Coverage Translate manager-set priorities into clear daily work plans, helping peers coordinate assignments, workloads, and coverage. Provide practical guidance, model service standards, and help colleagues recognize when to escalate; formal people-management decisions remain with the manager. Provide dependable hands-on backup during PTO, absences, leadership travel, and peak periods. Maintain clear handoffs so daily operations continue within established priorities and escalation guidelines. Procedures, Purchasing, and Records Document and improve site procedures, service expectations, request-routing workflows, onboarding guides, and coverage resources. Use recurring issues and frontline feedback to clarify ownership, reduce avoidable handoffs, and train peers on consistent practices. Coordinate supply replenishment and routine or urgent purchase requests through established procurement processes, confirming the requester, owning team, resources, and required approvals before commitment. Maintain purchasing, vendor, and operational records in accordance with company policies.

Qualifications

What You Will Need Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future 4+ years of experience in workplace experience, hospitality, office operations, facilities coordination, or related operational environments. Strong organization, prioritization, and follow-through, with the ability to manage concurrent requests and coordinate cross-functional partners and service providers. Sound judgment and independent problem-solving within defined authority, including knowing when to escalate and how to present actionable recommendations. Clear written and verbal communication, strong interpersonal skills, and a collaborative, service-oriented approach. Familiarity with Google Workspace, Jira, Slack, and room-booking or workplace-management platforms, with the ability to learn new systems. Adaptability, attention to detail, and composure when priorities change or information is incomplete. Preferred Skills Experience supporting high-growth, multi-building workplaces, including office openings, moves, or improvement projects. Experience mentoring or training peers without formal supervisory authority, including workplace processes, hospitality, and service etiquette. Experience improving service workflows and developing practical procedures, operational playbooks, or employee experience programs. Physical Requirements Ability to move regularly between buildings and stand or walk while supporting onsite operations. Ability to lift and transport workplace or office supplies up to 50 pounds as needed. Work Environment This is a hands-on, hospitality-focused role in a dynamic, multi-building office environment. Planned evening or weekend coordination may be needed for approved onsite activity, with scheduling aligned with the manager. Why CBRE? We value a culture of respect, integrity, service and excellence that crafts our approach to every opportunity! We are guided by the needs of the cities we inhabit, the communities we build, and the world we thrive in. Competitive pay and benefits including Medical, Dental, Vision, PTO, 401k, and more that start 1st of the month. Internal advancement available after 6-month mark. FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list. Forbes Named one of the best large employers in America and one of the World's Best Employers! Disclaimers Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Additional Information