Citrix Cloud Engineer 1 - Citrix

Job Summary

• The Citrix Cloud Engineer I is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.
• This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.
• Responsible for the support of internal and external customers on multiple platforms.
• Work with customers and other teams to troubleshoot customer environments to increase user satisfaction.
• Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams.
• The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution.
• Keeps informed of emerging technologies.  
• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Infrastructure Management

•     Administer Windows Server environments.

•     Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services.

•     Manage FSLogix, Citrix Profile Management (UPM), and user profiles.

•     Monitor infrastructure health and availability using enterprise monitoring tools.





About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.