IT Support Engineer
About the job
- Strong understanding of operating systems, including Windows, macOS, and Linux.
- Familiarity with SQL, databases, or basic scripting using PowerShell or Bash is advantageous.
- Experience with ticketing systems such as Jira, ServiceNow, or Zendesk.
- Good knowledge of common business applications, including Microsoft 365, customer relationship management systems, and enterprise resource planning systems.
- One to three years of experience in a similar role.
- Provide first- and second-line support for software applications used within the organization.
- Diagnose, investigate, and resolve software issues reported via email, ticketing system, or phone.
- Document issues and solutions in a clear and structured manner.
- Guide users on the correct use of software systems.
- Provide basic training or reference materials when needed.
- Assist with onboarding new staff by setting up accounts and software tools.
- Monitor system performance and report abnormalities.
- Assist with software updates, patches, and configuration changes.
- Perform routine system checks to ensure software stability.
- Work closely with developers, system administrators, and vendors to resolve complex issues.
- Escalate unresolved problems with full documentation and diagnostics.
- Collaborate in testing new software releases or updates before deployment.
- Maintain accurate support logs and knowledge-base articles.
- Prepare reports on recurring issues and propose improvements.
- A bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
About the company
iKnowHow designs and delivers custom robotics, automation and software solutions for industry, along with digital health and digital transformation services for public and private sectors. Its offerings combine embedded systems, AI/ML and computer vision to turn sensor data into actionable insights, delivered as end-to-end solutions from hardware to software platforms. The company differentiates itself as a single, integrated provider after merging with Innora, able to cover hardware, software and data analytics across three business units. Its goal is to help organizations boost efficiency and decision-making through data-driven automation while growing its market presence and turnover in Europe and the US.
Company Size
51-200
Company Stage
N/A
Total Funding
$30K
Headquarters
Municipal Unit of Neo Psychiko, Greece
Founded
2002
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Simplify's Take
What believers are saying
- HARPIA-Defence started December 1, 2025, with iKnowHow as coordinator.
- Minotaur-R qualified for Phase II in September 2026, unlocking further funding.
- iKnowHealth won four Healthcare Business Awards 2025, reinforcing digital health credibility.
What critics are saying
- Public-sector and EU-funded projects dominate revenue, creating procurement timing risk in 2026.
- Minotaur-R still needs Phase II optimization before customer piloting, delaying commercialization.
- Heavy reliance on niche robotics and health contracts makes a funding shortfall existential.
What makes iKnowHow unique
- 2002 Athens roots and 2016 Innora merger created a rare robotics-to-software shop.
- ISO 9001, 27001, 14001, and 13485 certifications support regulated industrial and health delivery.
- HARPIA-Defence and Minotaur-R show EU-funded capability across autonomy, AI, and defense systems.
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Benefits
- Health Insurance
- Professional Development Budget
- Hybrid Work Options