Managing Operations Associate Attorney

About The Lisinski Law Firm

Since 2020, Lisinski Law Firm has served as a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety, stability, and a path forward. We frequently stand with clients who have been turned away elsewhere, offering both advocacy and care. Joining our Firm means becoming part of a team devoted to keeping families together and “Changing as Many Lives as Possible.”

About the Role

The Managing Operations Associate Attorney plays a critical leadership role at the intersection of legal excellence, operational effectiveness, and client advocacy. This attorney serves as a trusted legal advisor to Staff Attorneys, providing guidance on case strategy, legal analysis, and complex immigration matters while helping ensure exceptional client outcomes across a high-volume practice.

In this role, the attorney oversees legal support functions by conducting escalated case reviews, advising clients on sophisticated immigration issues, and serving as a key resource for attorneys and non-attorney staff alike. The attorney provides timely legal guidance, identifies matters requiring attorney review, and helps maintain the highest standards of legal accuracy, compliance, and client service.

As a leader within the Legal Operations Department, the Managing Operations Associate Attorney drives consistency and operational excellence by coordinating legal training initiatives, fostering collaboration between legal and operations teams, and promoting the uniform application of firm policies, procedures, and legal standards. This position is instrumental in developing talent, strengthening legal competencies, and supporting a culture of continuous improvement.

The attorney also partners closely with the Business Development Department and serves as the Firm's designated attorney leader for assigned office operations. Maintaining a strong in-office presence, the attorney provides local attorney oversight, ensures compliance with professional and ethical responsibilities, and collaborates with the Regional Manager to support and guide the Intake Manager responsible for day-to-day office operations. In addition, the attorney works closely with Legal Leadership and the Office of General Counsel to proactively address legal, ethical, compliance, and operational matters.

Key Responsibilities

Legal Leadership & Attorney Oversight

• Provide legal guidance and direction to Staff Attorneys conducting day-to-day case reviews and client consultations, including substantive immigration law analysis, client communication strategies, and case-related legal issues.
• Maintain current legal guidance and ensure changes to USCIS policies, immigration law, and Firm standards are accurately reflected in workflows, training materials, and knowledge resources.
• Serve as the Firm's designated management attorney for the assigned office, where applicable, providing attorney oversight consistent with professional responsibilities and Firm policies.
• Maintain a regular presence in the assigned office and remain available to address legal questions and concerns arising from office operations.
• Advise clients directly on complex immigration matters and manage case escalations, including office-related concerns, in accordance with Firm procedures.
• Coordinate with responsible attorneys to resolve complex legal issues and escalate sensitive or unresolved matters to appropriate legal leadership.
• Escalate Firm risk, compliance, and policy-related concerns, including professional responsibility matters, unauthorized practice of law issues, and material legal risks, to Legal Leadership and the Office of General Counsel as appropriate.
• Partner with Legal Leadership and the Office of General Counsel to implement corrective actions and ensure resolution of identified concerns.

Team Leadership & Staff Development

• Partner with the Regional Manager to supervise the Intake Manager responsible for day-to-day office management.
• Establish clear performance expectations, provide coaching and feedback, monitor follow-through, and support professional development.
• Collaborate with the Regional Manager and legal leadership to prioritize work, improve workflows, and enhance operational effectiveness.
• Provide guidance to non-attorney staff regarding role responsibilities, permissible client communications, and matters requiring attorney review or escalation.
• Coordinate legal training programs and refresher sessions, reinforce existing guidance, and support consistent implementation of new legal and operational standards across teams.

Business Development & Operational Support

• Support the Business Development Department by providing legal guidance regarding prospective client matters, complex intake questions, and appropriate client communications.
• Ensure attorney-review procedures are followed consistently throughout the intake process.
• Serve as the Legal Subject Matter Expert (SME) for operational projects, supporting process mapping, policy alignment, implementation efforts, and change management initiatives.
• Support process documentation, workflow optimization, and continuous improvement projects within the department.
• Ensure scripts, FAQs, and client communication resources remain accurate, compliant, and up to date.
• Identify and escalate refund, contract, and sensitive client concerns to appropriate stakeholders.
• Support applicable state bar registration requirements and office compliance processes in coordination with the Office of General Counsel.
• Meet established performance goals while contributing to firmwide operational priorities.
• Conduct legal research on immigration law topics as needed.

Key Competencies & Skills

Directs Work

• Provides clear legal and supervisory direction to Staff Attorneys and Intake Managers.
• Establishes priorities, defines expectations, delegates responsibilities appropriately, and follows through to ensure high-quality and timely results.
• Coordinates effectively with Regional Managers and Legal Leadership to align operational and legal objectives.

Builds Effective Teams

• Fosters collaboration among legal, intake, and operational teams.
• Coaches and develops team members while promoting accountability, engagement, and consistent service delivery.
• Supports knowledge sharing and continuous professional development.

Communicates Effectively

• Communicates legal guidance, client-facing information, training materials, and feedback in a clear and effective manner.
• Adjusts communication style to meet the needs of diverse audiences.
• Documents and escalates material concerns appropriately.

Decision Quality

• Exercises sound legal judgment and independent professional discretion.
• Evaluates relevant facts, identifies risk, and makes timely decisions within assigned authority.
• Recognizes when consultation or escalation is necessary and takes appropriate action.

Additional Skills & Abilities

• Strong organizational, analytical, and problem-solving skills.
• Exceptional written and verbal communication skills.
• High attention to detail and commitment to quality.
• Ability to build strong partnerships with attorneys and non-attorney professionals.
• Proven ability to manage competing priorities in a fast-paced, high-volume environment.
• Ability to balance established procedures with independent professional judgment.

Minimum Education & Experience Requirements

• Juris Doctor (J.D.) degree from an ABA-accredited law school.
• Active membership in good standing with the North Carolina State Bar and maintenance of all required licenses, registrations, and authorizations necessary to perform assigned responsibilities.
• For assignments serving as the Firm's designated North Carolina management attorney, active North Carolina Bar membership in good standing is required.
• Prior immigration law experience required, including:
• • Advising clients on complex immigration matters
  • Providing legal guidance to attorneys and staff
  • Managing client escalations
  • Ensuring consistent application of legal standards and best practices
• Minimum of 3-5 years of immigration and/or humanitarian law experience.
• Demonstrated leadership, supervisory, or management experience, including:
• • Setting expectations
  • Coaching and developing team members
  • Monitoring productivity and quality
  • Driving accountability and performance
• Experience coordinating legal and operational workflows in a high-volume environment.
• Experience identifying professional responsibility concerns and escalating sensitive legal matters appropriately.
• Ability to work regularly from the assigned office and provide ongoing attorney oversight and support.
• Experience using case management software systems preferred.
• Supervisory experience preferred but not required.
• Proficiency with:
• • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Dropbox or similar document management platforms

Mission Alignment

• Demonstrated commitment to the Firm's mission of helping individuals and families obtain immigration benefits and remain united with their loved ones.

This format creates clearer sections, reduces redundancy, and makes the posting significantly more scannable for attorney candidates reviewing leadership opportunities.

At Lisinski Law Firm, we are committed to supporting the health, financial well-being, and work-life balance of our employees and their families. Our comprehensive benefits package is designed to help you thrive both personally and professionally while building a rewarding career with a mission-driven organization.

Benefits include:

• 401(k) with Company Match
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) Options
• Dependent Care Flexible Spending Account
• Employer-Paid Basic Life Insurance
• Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
• Short-Term and Long-Term Disability Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program (EAP) for confidential counseling and wellness support

Why Join Us?

At Lisinski Law Firm, you'll have the opportunity to make a meaningful impact in the lives of immigrants and their families while working alongside a passionate team dedicated to changing lives every day. We foster a collaborative, supportive culture where professional growth, continuous learning, and employee well-being are valued and encouraged.