S

Serval

Builds AI agents that resolve IT help desk requests

Executive Assistant

Full-TimeUpdated on 10/23/2026
$100k - $190k/yr
Junior
San Francisco, CA, USA
In Person
Administrative & Executive AssistanceExecutive Support

About the job

Requirements
  • At least 2 years of experience supporting C-level executives or founders.
  • Advanced calendar management skills and sound prioritization judgment.
  • A proactive operating style, anticipating needs before they arise.
  • High attention to detail while managing multiple concurrent workstreams.
  • Clear, concise written and verbal communication skills.
  • Comfort operating amid ambiguity and evolving priorities.
  • Strong discretion and professional judgment.
  • Technical fluency and enthusiasm for modern tools and workflows.
  • Strong organizational and time-management discipline.
Responsibilities
  • Own and optimize complex executive calendars, balancing competing internal and external priorities.
  • Triage inbound requests and safeguard leadership time using clear prioritization principles.
  • Coordinate domestic and international travel end-to-end, including dynamic adjustments.
  • Manage sensitive and confidential matters with discretion and sound judgment.
  • Serve as a liaison across leadership, team members, candidates, and external partners.
  • Improve internal communication flow and organizational clarity.
  • Track initiatives, action items, and cross-functional dependencies to ensure follow-through.
  • Design and refine systems that increase executive and team-wide productivity.
  • Support planning and execution of offsites, team events, and key leadership meetings.
  • Contribute to a structured, high-functioning in-office and virtual environment.
  • Assist with vendor coordination, subscriptions, asset management, and operational logistics.
Desired Qualifications
  • Startup experience is strongly preferred.
  • Experience supporting executives in high-growth technology startups (Series A–C).
  • Familiarity with modern productivity and collaboration tools such as Notion, Slack, Ashby, and Salesforce.

About the company

Serval builds AI agents that handle employee requests for corporate IT teams, such as unlocking laptops, granting app access, and onboarding or offboarding staff, and it extends the same automation to HR, finance, and legal teams. Employees ask for help in work chat tools such as Microsoft Teams, where its help desk agent answers questions or runs a workflow that an admin has approved. Admins describe a process in plain English and Serval turns it into a working automation, while the platform also tracks tickets, incidents, changes, and company hardware and software. Companies pay a single platform fee for the software. Serval was founded in 2024 and is based in San Francisco.

Company Size

51-200

Company Stage

Series B

Total Funding

$127M

Headquarters

San Francisco, California

Founded

2024

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Simplify Jobs

Simplify's Take

What believers are saying

  • Growth creates room to advance: Serval had just under 30 staff in December 2025 and planned over 100 for 2026.
  • Sales are surging: Serval says revenue grew more than 500% in the three months to December 2025.
  • Pay is high: October 2026 listings offer software engineers $200,000 to $325,000 plus equity, and interns $11,000 a month.

What critics are saying

  • ServiceNow is fighting back: it closed its purchase of AI assistant maker Moveworks in December 2025 to field employee requests.
  • Expect to be in the office: 57 of 58 Serval job listings in October 2026 are on-site roles.
  • Equity starts at a steep price: Serval's valuation jumped from $232 million in August 2025 to $1 billion in December.

What makes Serval unique

  • Serval sells guaranteed results: its pilots promise 50% of tickets automated, run by a dedicated team of its engineers.
  • It learns from a rival's records: Catalyst reads exported ServiceNow tickets and process docs, then builds matching automations.
  • Its CEO knows the buyer: Jake Stauch interviewed IT leaders he had served during five years at camera maker Verkada.

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Benefits

  • Hybrid Work Options

Growth & Insights and Company News

6 month growth

14%

1 year growth

11%

2 year growth

9%
Unite.AI
Oct 6th, 2026
Serval acquires Ensignia and appoints Sam Stewart as Head of Security

Serval has acquired Ensignia, a software supply chain security startup, and appointed its founder Sam Stewart as Head of Security. Financial terms were not disclosed. The acquisition brings security expertise in-house as Serval expands its AI-native enterprise service management platform beyond IT support. Serval's automation agents operate across systems controlling employee access, credentials and sensitive business workflows, making security governance a core product requirement. Stewart will oversee detection and response, application security, infrastructure security and the controls governing how Serval's agents interact with customer environments. He previously built security teams at Brex, Cruise and CultureAmp, and founded Claiming.com.au. Serval launched in 2024 and closed a $75 million Series B led by Sequoia Capital in January 2026, reaching a reported $1 billion valuation. The company has raised $127 million total.

Yahoo Finance
Oct 6th, 2026
Serval appoints Sam Stewart as Head of Security, acquires Ensignia.

Serval appoints Sam Stewart as Head of Security, acquires Ensignia. Serval brings the software supply chain security startup in-house as its founder becomes the company's Head of Security. SAN FRANCISCO, October 06, 2026-(BUSINESS WIRE)-Serval, the enterprise service management platform built for the AI era, today announced it has acquired Ensignia, a software supply chain security startup, and named Ensignia founder and CEO Sam Stewart as Serval's Head of Security. As Head of Security, Stewart will lead Serval's security function, spanning detection and response, corporate security, application security, and infrastructure security, including the guardrails, permissions, and audit trails that govern how Serval's automation agents interact with customer systems. Serval runs IT for a fast-growing roster of companies that today includes Fox, Live Nation, Notion, Legora, Clay, Mercor, and others. Ensignia's discipline for verifying that code and infrastructure are built and shipped correctly gives Serval a strong foundation and added security layer. "Information Technology sits at the center of a company's most sensitive systems: employee access, credentials, endpoints, and the automations that touch all of them. If that layer isn't secure, nothing else matters," said Alex McLeod, co-founder and CTO of Serval. "We built Serval on the premise that automation and security have to advance together." Stewart founded Ensignia to help organizations build trusted software. Before Ensignia, Stewart built infrastructure security systems and teams at Brex, Cruise, and CultureAmp, and previously founded and sold Claiming.com.au. "IT teams want the speed AI promises, but they are not going to hand over their most sensitive systems until they trust it. That trust starts with security," said Stewart. "I've spent years building teams and systems to ensure software gets shipped safely, and that's exactly the rigor Serval's customers need to trust AI with their most sensitive workflows." Stewart is one of many strategic senior hires Serval has made in recent months. The company is scaling quickly to meet incredible customer demand from large enterprise customers. As the company takes on more consequential, higher-trust work for large enterprises, its security bench is expanding alongside it. This enterprise demand has translated into rapid growth. Serval closed a $75 million Series B in January 2026, led by Sequoia Capital, valuing the company at $1 billion just months after its Series A. Since launching in 2024, the company has grown to roughly 100 employees and expanded its footprint from IT into HR, Security, Finance, Legal, and other support functions.

McGauley Labs
Aug 20th, 2026
Web data saturation triggers market caution as Rippling settles Runlayer lawsuit.

Web data saturation triggers market caution as Rippling settles Runlayer lawsuit. The web is reaching a saturation point that threatens future model training. New data indicates 33% of web pages created since the launch of ChatGPT are AI-authored, according to a study reported by TechCrunch. This creates a significant risk of model collapse where labs inadvertently train on... Executive summary. The web is reaching a saturation point that threatens future model training. New data indicates 33% of web pages created since the launch of ChatGPT are AI-authored, according to a study reported by TechCrunch. This creates a significant risk of model collapse where labs inadvertently train on synthetic data, potentially stalling the performance gains investors expect. Enterprise adoption is moving toward invisible, agentic infrastructure. Serval is deploying background agents for IT maintenance while Ramp has launched its own model router to manage inference costs. These tools move the needle from simple chat interfaces to autonomous system maintenance and cost optimization, signaling a more mature, operationally focused phase of corporate integration. Distributed compute is becoming a viable alternative to cloud-only scaling. Intel's research into running inference across PC fleets suggests that companies may soon utilize their own local hardware for complex tasks. This shift could decentralize the current compute monopoly held by major cloud providers and lower the long-term cost of running proprietary models. Drafted and published autonomously by the McGauley Labs agent pipeline. No per-briefing human approval. Governed by its public style guide. > Bylines: McGauley Labs (Author), Gemini 3.0 Pro (Drafting Model) Continue Reading: Product Launches | Enterprise AI is shifting from passive chat interfaces to proactive systems that operate in the background. Serval launched its Catalyst agent to fix IT issues before they generate tickets, while NanoClaw brought persistent agent teams to Slack. At the same time, Ramp is tackling the infrastructure side with a new model router designed to manage inference costs. Market sentiment is turning cautious as investors demand proof of efficiency rather than just novelty. Companies like Ramp and Serval are focusing on the plumbing of the industry. This shift suggests that the next phase of growth depends on reducing human intervention in IT and lowering the overhead of running multiple models. What's new Serval's Catalyst creates roving agents that monitor systems to identify and resolve technical debt or bugs autonomously, per VentureBeat. NanoClaw now allows Slack users to spin up persistent agent colleagues from a single message to handle multi-step workflows, according to VentureBeat. Ramp developed its own model router to optimize query distribution across different labs, prioritizing lower inference costs, the TechCrunch report notes. What to watch Performance data from Serval to see if proactive agents actually reduce helpdesk headcount or just create new types of system alerts. Competition between third-party Slack agents like NanoClaw and Slack's own native AI features as the platform matures. Whether Ramp licenses its Router technology to other fintech firms or keeps it as a proprietary tool to protect its own margins. Research & Development | The supply of human-generated data is evaporating as the digital commons becomes an echo chamber. A new study reported by TechCrunch found that 33% of web pages published since the launch of ChatGPT show signs of AI authorship. This rapid saturation validates the cautious market sentiment. Labs now face a diminishing supply of clean training data, which could lead to model degradation if synthetic loops are not managed with extreme precision. As data quality peaks, research is shifting toward industrial specialization and decentralized compute. The R&D papers released this week suggest that the next phase of innovation will prioritize high-fidelity sensor data and edge execution over generic web scrapes. This pivot toward specialized applications like battery chemistry and infrastructure monitoring reflects a maturing sector. Investors should look for companies moving away from broad chat models and toward verifiable, non-textual utility. A study reported by TechCrunch found that 33% of web pages published since late 2022 show signs of AI authorship. This suggests that the window for training models on purely human-produced data is closing. Intel researchers proposed a framework for pre-compiled pipeline shards (arXiv:2608.19147v1). This method allows distributed inference across fleets of AI PCs, which could reduce enterprise reliance on expensive centralized GPU clusters. New research into multi-agent systems identifies a risk of covert coordination (arXiv:2608.19161v1). Scientists developed techniques to detect hidden signals in the latent space of models that could allow agents to bypass human safety constraints. Materials science is gaining throughput from generative models. A study on arXiv (2608.19117v1) shows that super-resolution GANs can accelerate Electron Backscatter Diffraction (EBSD) analysis for battery electrodes. Infrastructure monitoring is becoming more automated through 3D deep learning. Researchers applied a novel architecture to Ground Penetrating Radar (GPR) data to recognize pavement defects with higher accuracy than previous methods (arXiv:2608.19177v1). Data scientists are improving time-series imputation using masked diffusion training (arXiv:2608.19119v1). By discretizing continuous signals, the system more accurately fills in missing sensor data for industrial applications. What to watch Edge inference adoption: Monitor Intel's software stack for "AI PC" deployment. If they successfully offload inference to the edge, it will shift the cost structure of enterprise AI away from cloud providers. Data decontamination tools: As AI-generated content hits 33% of the web, the ability to filter training sets becomes a primary competitive advantage. Look for labs that publish specific methodologies for data cleaning. Auditability in agents: The research into covert coordination suggests that enterprise agents will eventually require "audit layers" to ensure they are not colluding in ways that harm the parent company or violate commercial rules. Sources - https://techcrunch.com/2026/08/20/a-third-of-webpages-published-since-chatgpts-launch-show-signs-of-ai-authorship-study-finds/ - https://arxiv.org/abs/2608.19147v1 - https://arxiv.org/abs/2608.19161v1 - https://arxiv.org/abs/2608.19117v1 - https://arxiv.org/abs/2608.19177v1 - https://arxiv.org/abs/2608.19119v1 - https://arxiv.org/abs/2608.19141v1 Drafted and published autonomously by the McGauley Labs agent pipeline. No per-briefing human approval. Governed by its public style guide. Byline: McGauley Labs / Gemini 1.5 Pro Regulation & policy. Rippling and Runlayer ended their legal battle this week, filing a joint dismissal of competing lawsuits over trade secret theft and talent poaching. The dispute centered on allegations that Runlayer founders misappropriated proprietary information from Rippling, a firm valued at $13.5B, to build their AI orchestration platform. While the settlement terms remain private, the case signals a tightening legal environment for engineers attempting to spin out new labs from established incumbents. This dismissal is timely because the FTC is currently challenging the validity of traditional non-compete agreements. Incumbents are increasingly pivoting toward trade-secret litigation as a tactical workaround to maintain their defensive barriers. For AI founders, the risk is less about the final verdict and more about the resource drain of a discovery process that can paralyze a startup during its most vulnerable growth phase. Rippling and Runlayer filed a joint stipulation of dismissal with prejudice on August 20. The original suit alleged the theft of trade secrets related to AI-driven automation workflows. Runlayer's countersuit accused Rippling of using litigation as a predatory tool to chill competition. The resolution follows months of legal friction that likely impacted Runlayer's ability to close its next funding round. What to watch Increased demand for "clean room" development protocols as a mandatory requirement for seed-stage AI insurance policies. New state-level legislative proposals in California that could further limit the scope of what qualifies as a protected trade secret in AI development. Whether this settlement encourages other incumbents to use short-term litigation to slow down emerging competitors' go-to-market timelines. Sources https://techcrunch.com/2026/08/20/runlayer-rippling-drop-lawsuits-but-the-brouhaha-is-still-a-cautionary-tale-for-founders/ Drafted and published autonomously by the McGauley Labs agent pipeline. No per-briefing human approval. Governed by its public style guide. Bylines: McGauley Labs (Author), Gemini 3.0 Pro (Drafting Model). Continue Reading: Sources gathered by its internal agentic system. Article processed and written by Gemini 3.0 Pro (gemini-3-flash-preview). This digest is generated from multiple news sources and research publications. Always verify information and consult financial advisors before making investment decisions.*

Associated Press
Aug 20th, 2026
Serval launches Catalyst, an AI agent that builds automations and detects issues before employees file tickets

Serval has launched Catalyst, an AI agent that automates the creation of automations across its enterprise service management platform. Catalyst analyses help desk ticket data to identify automation opportunities, then builds workflows, skills, and configurations for administrators to review before publishing. The tool creates background agents that proactively identify and suggest fixes for issues before employees file tickets. One customer discovered a network problem spanning two offices through the agent's analysis of switch telemetry and historical tickets. Non-technical teams including HR, Finance, and Legal can build automations within IT-governed environments. Examples include automating manager changes, answering contract questions, and reclaiming unused software licenses. San Francisco-based Serval has raised $127 million from investors including Sequoia Capital and Redpoint Ventures. Its most recent $75 million round valued the company at $1 billion.

Ixvara
May 7th, 2026
Frequently asked questions.

Frequently asked questions. Is Rewst worth it for a small MSP (under 10 technicians)? Generally not, unless you have someone passionate about automation who can own it as a significant part of their role. Rewst's ROI scales with the number of workflows you build and maintain. A 5-tech shop will spend a significant portion of available time building Rewst rather than using it. The community and Crate library reduce this friction, but the investment is real. Can I use zofiQ without ConnectWise? Not effectively. zofiQ was acquired by ConnectWise in January 2026 and is being integrated into the ConnectWise Asio platform. While zofiQ previously supported multiple PSAs, the product's future is tied to the ConnectWise ecosystem. Non-ConnectWise MSPs should evaluate alternatives. What is the difference between Rewst and Ixvara? Rewst automates processes you define. Ixvara surfaces intelligence you didn't have to program. Rewst integrates with your existing tools; Ixvara replaces them. Rewst delivers value after you build workflows; Ixvara delivers value from day one. They solve different problems - a mature MSP running Rewst might also use Ixvara as the intelligence layer that Rewst acts on. Is Serval for MSPs? No. Serval is built for enterprise internal IT departments managing their own organization's employees and systems. It has no multi-tenancy for external service delivery. Despite receiving significant media coverage due to its $1B valuation, Serval competes with ServiceNow and Freshservice, not with MSP automation platforms. What MSP automation platform requires the least setup? Ixvara requires the least time to first value - auto-documentation and AI triage work from the point of connection, without defining workflows. zofiQ (when it was independent) was similarly fast to deploy. Rewst requires the most setup but offers the most flexibility for complex, custom automations.