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Wolseley Canada

National distributor of plumbing, HVAC/R, PVF

Sales Counter Associate

Account ManagementUpdated on Nov 13
Full-timeTerrebonne, QC, CanadaIn-person

About the Job

Requirements

  • Knowledge of the local market for plumbing products.
  • Previous technical experience in sales or customer service in wholesale or distribution is required.
  • General computer skills, including Microsoft Office, are required.
  • Experience with the AS400 system is an asset.
  • Exceptional customer service skills and professional communication skills are required.

Responsibilities

  • Provide customers with product information quickly and professionally as the first point of contact.
  • Respond to customers in a timely manner in person, by phone, or by email.
  • Prepare quotations for small urgent-work orders.
  • Research products using catalogs and online resources.
  • Verify that all items are available for customers according to their orders and schedules.
  • Take responsibility for building good relationships with customers and associates.
  • Replenish the area near the counter as needed.
  • Prepare, pack, and ship customer orders, including preparing shipping documents.
  • Liaise with transportation companies and internal and external customers to determine shipping priorities.

Desired Qualifications

  • Bilingualism in English and French is an asset for communicating with customers across Canada.

About the Company

Wolseley Canada

National distributor of plumbing, HVAC/R, PVF

Wolseley Canada is a national distributor of plumbing, HVAC/R and PVF products with a network of over 220 branches across the country. It provides expert sales and service support through a national team, and stocks Canada’s largest inventory of brand-name faucets and fixtures, built from strong relationships with top vendors. Customers can shop through an extensive eCommerce platform or rely on knowledgeable staff to source and deliver products. The company works by sourcing, stocking, and distributing products to professional customers, offering online and in-person assistance, fast access to a wide range of brands, and reliable fulfillment. What sets Wolseley apart is its large branch network, vast inventory, close vendor relationships, and a leading eCommerce experience that together aim to meet professionals’ evolving needs. The goal is to be the professional’s choice in Canada by providing reliable supply, expertise, and convenient access to the products they need.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Burlington, Canada
Founded
2001

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