Facility Services Manager
CA$63.4k - CA$79.2k/yr
Mid
Greater Sudbury, ON, Canada
In Person
Facilities OperationsFacilities Management
About the job
Requirements
- 3–5 years of relevant experience in facility management or vendor management.
- Demonstrated organizational, project planning, and management skills.
- Technical writing skills.
- Good writing and verbal communication skills.
- Good training and presentation skills.
- Strong analytical and problem-solving skills.
- Ability to develop, analyze, and understand complex processes.
- Sound judgment skills based on observation of objective evidence.
- Ability to perform with minimum direct supervision.
- Understanding of compliance requirements of relevant external organizations.
- Strong proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
Responsibilities
- Comply with internal and external requirements, including environmental, health and safety, fire protection, and other requirements mandated by BGIS Health Safety and Environment teams or enforced by law.
- Generate and dispatch service request work orders to vendors according to established processes.
- Review priority work orders, communicate and follow up with vendors, and ensure timely resolution to meet key performance indicator requirements.
- Review work orders and ensure those dispatched to the facility manager are closed out or reassigned to a technician or vendor.
- Inspect work orders closed by vendors and ensure complete and accurate closeout details are provided, including cost, work completed, and equipment tag number.
- Run reports on open work orders and check status with the appropriate vendors.
- Update work order statuses when follow-up verifies the work is completed or resolved.
- Respond to vendor inquiries regarding work-order-related issues.
- Respond to client inquiries regarding current or past work orders, including status, issues or warranty, and escalations.
- Correct system information, including addresses and phone numbers.
- Add new vendors and locations to the system.
- Review vendor quotes for scope and price accuracy.
- Approve or decline quotes in the BGIS system.
- Provide financial oversight of work performed for the client.
- Review and resolve invoice referrals and escalations.
- Review and resolve invoicing errors.
- Review and approve billing for technical services.
- Review and approve invoices for payment in Oracle.
- Respond to vendor inquiries regarding invoicing matters.
- Make and receive vendor and client calls or emails to follow up on work-order status, creation, or cancellation.
- Act as the main point of contact for work orders, including technician requests for approvals, questions, and issue resolution, and vendor requests for information or approvals.
- Serve as the primary escalation point for service issues.
- Manage specific emergency work orders from start to finish when required.
- Request approvals from the client.
- Participate in and gather information for quarterly business reviews.
- Provide client reporting as required.
- Collaborate with stakeholders to improve efficiency by identifying and implementing best practices; reviewing, refining, developing, and implementing processes, technologies, and sustainable practices; and leveraging self-perform wherever possible.
- Implement related enhancements for assigned regions.
- Execute quality and compliance team activities that support contractual quality and compliance obligations.
- Work with BGIS and client management to identify applicable regulatory and compliance requirements and ensure those requirements are accurately understood by both parties.
- With guidance, assist in reviewing processes by conducting compliance process capability studies to identify and correct inefficiencies and inaccuracies; review process documentation and consult relevant stakeholders to identify improvement opportunities.
- Provide input for planning, development, execution, and improvement of compliance-related processes and programs.
- Assist in implementing compliance-related processes, including coordinating implementation with stakeholders, documenting processes, and providing presentation content.
- Identify quality, compliance, and contractual issues, communicate them to the appropriate BGIS and customer management teams, and work with those teams to resolve them.
- Comply with company policies and procedures and adhere to company standards.
- Perform other duties as assigned.
About the company
BGIS provides facilities management and real estate services for buildings and real estate portfolios around the world. Its services cover the day-to-day operations, maintenance, and support needed to run workplaces and built environments, often bundled as integrated facilities management for clients.
Company Size
5,001-10,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Markham, Canada
Founded
1992
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Simplify's Take
What believers are saying
- BGIS won Sydney Airport general FM services in April 2026.
- BGIS won Victorian Government facilities management in January 2026 across 291 properties.
- BGIS won Australian War Memorial maintenance in January 2026, reinforcing public-sector credibility.
What critics are saying
- Veritas closes Q4 2026 and can force harsher margin discipline immediately.
- Indeed reviews in July 2026 describe toxic management, unpaid hours, and poor progression.
- A major customer loss in government or aviation would crush retention and valuation quickly.
What makes BGIS unique
- BGIS combines technical IFM with proprietary digital facility management across mission-critical environments.
- Its scale spans 65,000 facilities and 620 million square feet globally.
- BGIS’s portfolio includes data centers, government sites, healthcare, and aviation assets.
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Benefits
- Paid Parental Leave
- Employee Referral Bonus
- Employee Discounts