Operations Manager

Job Description

Overview

As an Operations Manager based in Vancouver, BC, you will play a key leadership role in overseeing service delivery and operational performance across British Columbia and Yukon. Reporting to the Regional Director, you will provide strategic direction and operational oversight for regional activities, including subcontractor management, installation and maintenance programs, service performance monitoring, and client relationship management. Working closely with customers, field teams, subcontractors, and internal stakeholders, you will drive operational excellence, ensure service commitments are met, and identify opportunities for continuous improvement. Your leadership and expertise will contribute to the safe, efficient, and successful delivery of services while supporting business growth and maintaining strong client partnerships throughout the region.

Location - Vancouver, BC.

Your role

• Oversee daily regional operations, including work orders, installations, preventive maintenance, emergency repairs, and overall service delivery to ensure operational excellence and customer satisfaction.
• Manage subcontractor relationships, performance, service quality, and key performance indicators (KPIs), while supporting recruitment, onboarding, training, and ongoing development initiatives.
• Build and maintain strong client relationships by addressing operational concerns, resolving service issues, and ensuring contractual commitments and service expectations are met.
• Conduct site inspections, quality audits, documentation reviews, and service assessments to ensure compliance with company standards, safety requirements, and operational objectives.
• Coordinate regional inventory management, equipment tracking, and utility locate requirements, including oversight of BC 1 Call processes and related compliance activities.
• Support and oversee regional snow removal programs, service audits, and seasonal operational initiatives to ensure effective and timely service delivery.
• Provide leadership and operational support in the absence of the Regional Director, including participation in an on-call rotation and response to urgent operational situations as required.

About you

• Diploma or degree in Operations Management, Business Administration, or a related discipline, or an equivalent combination of education and relevant industry experience.
• Minimum 3 years of experience in operations, facilities, property, contractor, or service delivery management, with demonstrated leadership and team coaching capabilities.
• Strong organizational, customer service, communication, and relationship management skills, with the ability to effectively engage clients, subcontractors, and internal stakeholders.
• Proven ability to manage multiple priorities, deadlines, and competing operational demands in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
• Proficiency with Microsoft Office applications, particularly Excel and Word; experience with JD Edwards or similar enterprise resource planning (ERP) systems is considered an asset.
• Valid driver's licence and the ability to obtain and maintain the required security clearance.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career at AtkinsRéalis in Canada.

Enjoy competitive compensation, employee recognition, and a brilliant range of flexible benefits you can tailor to your health, wellbeing, financial and lifestyle needs.

Make the most of diverse opportunities for training and professional development to grow your skills and expertise.

And take advantage of our hybrid working culture and generous time-off policies to balance a fulfilling career with your personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Find out more.

Additional information

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By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Expected compensation for this role is between Pay Range $75,600 - $90,000 annually (Only Applicable to British Columbia). Base salaries are determined according to several parameters like skills, experience, and potential impact on the role. Internal and external competitiveness are also taken into account in our offers.

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.