Full-Time
Healthcare Coordinator
Updated on 8/1/2026
Deadline 4/6/27
PDS Health
Compensation Overview
$19 - $26.75/hr
Olney, MD, USA + 1 more
More locations: Silver Spring, MD, USA
In Person
Travel may be required between offices.
Category
 Administrative & Executive Assistance (2) |
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Required Skills
Patient Education
Requirements
- A high school diploma or general education degree (GED) is required.
- Travel might be required between offices.
- Knowledge of office practices, technology applications, and patient insurance.
- Ability to achieve results, set realistic goals, meet commitments, remain persistent, and prioritize daily work.
- Ability to advocate for patients with flexibility, adaptability, empathy, passion, and ethical judgment.
- Ability to make data-driven decisions, remain detailed and organized, understand operational processes, and use computers proficiently.
- Understanding of financial drivers, use of metrics, ability to build financial understanding among staff and clinicians, and awareness of local market drivers and competition.
- Ability to actively listen and observe behavior and create a mutually beneficial need for change.
- Ability to work independently and as part of a team.
- Ability to multitask effectively without compromising work quality.
- Excellent interpersonal, oral, and written communication skills.
- Ability to handle and maintain patient records with strict confidentiality.
- Ability to remain organized and detail-oriented in a fast-paced environment.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Gain a financial commitment from patients to begin the dentistry diagnosed by the Dentist.
- Achieve proficiency in the PDS system and use its tools, skills, and talents to help patients make decisions suited to their wants and needs.
- Execute the Healthcare Coordinator handoff in partnership with each clinician for every examination patient.
- Serve as the subject matter expert on available financial options and give patients choices for beginning dentistry within their budgets.
- Professionally overcome common patient objections to starting treatment.
- Obtain necessary insurance pre-authorizations before treatment for patients who require them.
- Ensure offices exemplify the Comprehensive Care Model and coordinate referrals outside the office.
- Participate in daily morning huddles, monthly team meetings, and other required meetings.
- Understand business imperatives and how the role directly affects metrics and results.
- Demonstrate stewardship of the PDS brand by making decisions consistent with the PDS brand framework.
- Become knowledgeable about the Mouth Body Connection and support clinical excellence through comprehensive patient care.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other duties and responsibilities as assigned.
Desired Qualifications
- Prior coursework or on-the-job training in dentistry, insurance, or business.