One to three years of job-related experience, such as heavy phone work, reception, or call center experience, is required.
Must be a United States citizen.
Ability to identify problems, troubleshoot, and resolve customer issues.
Ability to conduct thorough analysis and exercise critical thinking and sound judgment.
Ability to establish and maintain an effective follow-up system for timely and accurate handling of information requests.
Good verbal, listening, and written communication abilities are required.
Positive and confident telephone skills are required.
Basic computer skills, including Microsoft Office software such as Word and Excel, and internet use are required.
Efficient keyboarding and typing skills are required.
Responsibilities
Answer, evaluate, and prioritize incoming telephone, voicemail, email, online, fax, and in-person requests for assistance from customers and stakeholders.
Use scripted and unscripted questions to interview customers and stakeholders, collect information, and guide callers through diagnostic procedures to resolve inquiries.
Provide general and detailed explanations and information in clear, easy-to-understand language.
Recognize, research, isolate, resolve, and follow up on routine customer inquiries.
Research inquiries and information using provided sources, including information sheets, handbooks, training materials, and the internet.
Document, log, and track calls using the problem-management database or ticket system, and maintain history records and related problem documentation.
Job Description
Job Description
The net.AMERICA Corporation is seeking a Customer Service Representative who will work independently and within a team environment and is primarily responsible for professional and courteous response to the issues of customers/stakeholders.
Qualifications
Qualifications
Responsibilities included but not limited to:
The Call Center Representative duties, but not limited to:
•Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, online, fax and in-person requests for assistance from customers/stakeholders.
•Using scripted and unscripted questions, interviews customers/stakeholders to collect information and leads callers through diagnostic procedures to resolve customer inquiries.
•Providing general and detailed explanations/information in clear, easy to understand language to customers/stakeholders.
•Handles problem recognition, research, isolation, resolution and follow-up for routine customer inquiries.
•Research inquiries/information using provided sources, including information sheets, handbooks, training materials, the internet, etc.
•Document, logs and tracks calls using problem management database (ticket system), and maintains history records and related problem documentation.
Experience and Education Required:
•High School Diploma
•1 -3 years of job related experience (heavy phone work, reception, call center etc.)
SKILL AND PERFORMANCE COMPETENCIES
•Attendance, punctuality and dependability
•Critical thinking and sound judgment
•Ability to identify problems, troubleshoot and be a problem solver
•Quality focus. Ability to conduct thorough analysis
•Self-motivated and desire/ability to learn new topics quickly. Works well independently and in a team setting in fast-paced environment under time constraints
•Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling of information requests
•Good verbal, listening and written communications abilities
•Positive and confident telephone skills
•Basic computer skills, including MS Office software (i.e., Word, Excel, etc.) and internet
•Efficient keyboarding/typing skills
*Must be US Citizen*
PAY: $12.50
Additional Information
We look forward to receiving your application! Please indicate salary requirements in cover letter. The Net. America Corporation offers a generous comprehensive benefits package.
The net.AMERICA Corporation is an Equal Opportunity Employer All information will be kept confidential according to EEO guidelines.