Learning and AI Process Improvement Specialist
Amazon
Learning and AI Process Improvement Specialist
Amazon
Sells products online and rents cloud computing
We are searching for a versatile Learning and AI Process Improvement Specialist who can operate at the intersection of learning design, artificial intelligence, and operational excellence. The successful candidate will bring a blend of technical fluency and program management rigour to drive measurable improvements across how we develop, deliver, and scale learning experiences for our customers.
This role sits within the EU Learning Paths and Programs team within EU Learning, and is central to accelerating how AI is embedded across our learning ecosystem, both in the programs we deliver externally and in the tools and processes we use internally. We need someone who is equally comfortable facilitating AI literacy initiatives to our customers as they are mapping workflows and eliminating inefficiencies. The right candidate sees AI not as a standalone discipline but as a lever for continuous improvement and customer impact.
Key job responsibilities
Learning Program Development and Delivery: Design and maintain scalable learning programs that build AI fluency across diverse audiences. Assess needs through data analysis and stakeholder engagement, applying adult learning principles to create engaging content driving measurable skill development.
Process Improvement and Operational Excellence: Identify and improve operational processes using Lean, Six Sigma, or similar frameworks. Map workflows, define KPIs, and implement solutions that streamline operations. Leverage AI tools, automation, and data-driven insights to enhance productivity and eliminate low-value manual work.
AI Strategy and Enablement: Serve as subject matter expert on practical AI application in learning and operations. Evaluate emerging tools and platforms, translating complex AI concepts into accessible, actionable guidance for all stakeholders.
Program and Stakeholder Management: Manage multiple concurrent workstreams from scoping through delivery and evaluation. Build strong cross-functional relationships, influencing decisions through clear communication and data-backed recommendations.
Measurement and Continuous Improvement: Establish metrics frameworks to assess program and process effectiveness. Analyse operational data, benchmark performance, and report impact to leadership, driving a culture of continuous improvement.
About the team
The Learning Paths and Programs team designs and delivers end-to-end learning experiences that equip leaders and associates with the capabilities they need to succeed. We operate at the intersection of learning science, technology, and operational excellence, and we are committed to raising the bar on how learning is designed, delivered, and measured. We are customer-obsessed, data-driven, and passionate about using innovation — including AI — to create learning programs that scale and make a real difference.
- Bachelor's degree or equivalent qualification in Math, Engineering, Science or Business
- Experience defining program requirements and using data and metrics to determine improvements
- Master's degree in engineering or equivalent, or experience using AI-assisted development tools in academic or professional settings
- Experience in learning design, learning science, instructional design, educational psychology, or a similar field
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working with and influencing senior level stakeholders
- Bachelor's degree or above in computer science, computer engineering, or related field, or experience with AWS services including S3, Redshift, Sagemaker, EMR, Kinesis, Lambda, and EC2
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Experience in an operational role, or experience in logistics
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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