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Mercier Consultancy Group

French Speaking Customer Experts for Cloud Workspace

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent spoken and written French is required.
  • A valid European Union passport or a work permit for Greece is required.
  • A strong interest in the information technology industry and foundational interest in cloud computing technologies are required.
  • Professional proficiency in English is required for collaboration in the multinational corporate environment.
  • A proven track record in customer service or technical support roles is required.

Responsibilities

  • Provide technical support for cloud-based software environments to French-speaking enterprise clients.
  • Troubleshoot information technology infrastructure queries to maintain digital workspace performance.
  • Maintain knowledge of cloud migration, storage, and collaboration tools.
  • Provide customer service through phone, email, and chat while upholding brand standards.
  • Collaborate with cross-functional information technology teams to resolve escalated technical issues.
  • Document resolutions and contribute to the internal knowledge base for service improvements.
  • Participate in ongoing technical training on cloud technology trends.

About the Company

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