Host

Job Description

The Host upholds the welcoming atmosphere that defines our hospitality. As a key member of the Auberge team, this role is responsible for providing exceptional service and ensuring a positive guest experience from arrival to departure. The Host manages guest flow, supports restaurant operations, and serves as the first and last point of contact for guests.

• Greet guests warmly with a professional and engaging demeanor upon arrival
• Provide courteous service while managing guest check-ins, waitlists, and seating
• Escort guests to tables and ensure a smooth and welcoming transition into service
• Answer phones, manage reservations, and maintain accurate records in reservation systems
• Take in-room dining orders when applicable and ensure proper communication with the team
• Coordinate with restaurant and/or pool staff to optimize seating and guest flow
• Assist in preparing station charts, assigning sections, and supporting table setup organization
• Maintain accurate wait times and communicate updates clearly to guests
• Monitor and update guest profiles, including VIP arrivals and special requests
• Ensure menus and wine lists are clean, updated, and well-stocked at all times
• Maintain cleanliness and sanitation of the host stand and surrounding areas
• Resolve guest concerns or complaints promptly to ensure satisfaction
• Maintain knowledge of hotel services and local attractions to assist guest inquiries

Qualifications

• Previous experience in hospitality, restaurant hosting, or guest services preferred
• Strong interpersonal and communication skills with a guest-first mindset
• Able to remain calm, organized, and professional in high-pressure situations
• Proficiency with reservation systems (e.g., OpenTable) and basic computer skills
• Strong multitasking and problem-solving abilities
• Flexible schedule, including availability to work evenings, weekends, and holidays
• High school diploma or equivalent required; hospitality or related field preferred
• Knowledge of luxury service standards and etiquette is a plus
• Able to work collaboratively within a team-oriented environment

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training