Customer Support Specialist

Who Connecteam is:

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.

We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.

Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.

Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About The Role

We are looking for an ambitious, detail-oriented problem solver to join our Customer Support team.

This is an opportunity to build deep product expertise and develop your career in one of Israel’s most thriving high-tech companies. You will begin by completing a thorough onboarding program and mastering the foundations of customer support at Connecteam. You will then spend your day solving real customer problems, learning a complex product, and helping businesses get the most out of Connecteam.

This is a fast-paced, high-volume environment with high standards. We are looking for someone who enjoys difficult challenges, learns quickly, notices the small details, and is willing to keep investigating until a problem is properly understood and resolved.

Over time, strong performers may take ownership of a product or operational domain, deepen the team’s knowledge, train others, work with Product and R&D, and contribute to processes, tools, data, AI, and automation initiatives. Broader responsibility is earned through strong performance and mastery of the core role.

Key Responsibilities

• Provide fast, high-quality support primarily through live chat, as well as email and occasional Zoom calls
• Learn Connecteam’s product in depth and guide customers according to their business needs
• Investigate customer issues systematically, challenge initial assumptions, and take ownership through resolution
• Manage a high volume of customer conversations while maintaining accuracy, empathy, and a high-quality experience
• Educate customers on best practices and help them use Connecteam more effectively
• Identify recurring customer friction, product gaps, and opportunities to improve customer adoption or expand their use of Connecteam
• Work with Product, R&D, and other teams to move complex issues forward and translate technical findings into clear explanations
• Strengthen the team’s knowledge by improving documentation, training materials, processes, and communication around product updates
• Use data, technology, AI, and other tools to investigate problems and improve how the team works
• As you develop in the role, take ownership of a product or operational domain and become a trusted point of knowledge for the wider team

The position includes occasional evening shifts, as well as Fridays and holidays on a rotation with the rest of the team.

Experience & Skills

• Excellent verbal and written communication skills in English and Hebrew
• Strong learning ability and the capacity to master a complex product
• A service-oriented approach with strong customer-facing skills
• Strong problem-solving skills and the persistence to investigate difficult issues
• High attention to detail and a commitment to quality
• A proactive, hands-on attitude and a strong work ethic
• Professional ambition and a desire to become excellent, take ownership, and increase responsibility over time
• Structured and logical thinking, with the ability to distinguish facts from assumptions
• Curiosity about technology, systems, data, and AI, and the ability to learn and use new tools independently.
• Openness to direct feedback and continuous improvement
• The ability to perform effectively in a fast-paced, high-volume environment
• A collaborative attitude and the ability to work well as part of a team

Previous Support or technical experience is an advantage, but it is not required. We care more about your ability to learn, solve problems, work hard, and grow into responsibility.

• #LI-Hybrid