First Line IT Support Officer

Do you enjoy solving technical issues and delivering excellent support to colleagues in a fast-paced environment? Can you provide first-class customer service while diagnosing and resolving hardware, software and system-related problems? Are you looking for an opportunity to develop your IT career as part of a major site launch from day one?

Exciting things are happening at GXO! We're delighted to announce the expansion of our Fashion & Apparel operations with the launch of our newest distribution site in Burnley (BB10) supporting our Debenhams Group contract. Following significant investment, this site is being brought back to life and will become a key part of our growing UK network.

As a 1st Line IT Support Technician, you'll be one of the first points of contact for IT support across the site, helping colleagues resolve technical issues quickly and efficiently. Working closely with the wider GXO IT team, you'll provide support for hardware, software, user accounts and site systems, ensuring minimal disruption to the operation.

With four positions available, this is a fantastic opportunity to join a growing technology team supporting a highly automated logistics operation. You'll gain exposure to a wide range of systems, technologies and projects while playing a key role in keeping the site connected and operational.

These are full time, permanent positions working any 5 in 7 days for a 37.5 hour week

Pay, benefits and more:

We’re looking to offer a salary of up to £35,000.00 per annum, and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more!

What you’ll do on a typical day:

• Provide first-line support for IT-related incidents and service requests across the site
• Troubleshoot hardware, software and user account issues, escalating where appropriate
• Support the administration of Microsoft accounts, devices and local IT systems
• Assist with equipment setup, user onboarding and system configuration activities
• Maintain accurate support records and deliver excellent customer service to colleagues across the operation

What you need to succeed at GXO:

• Previous experience in an IT support, service desk or technical support environment
• Good understanding of Microsoft Windows, Microsoft Office and Office 365 applications
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users
• A proactive and customer-focused approach with a willingness to learn and develop

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.