Associate – Audit & Control - Cash Office

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Associate, Audit & Control (Cash Office) provides the switchboard, general office, accounts payable and daily balancing functions within the Cash Office. They also execute the internal services provided to the store including general and procedural inquiries, and employee parcel and bag check.

Specific responsibilities include (but are not limited to) the following:

• Ensure inbound customer calls are answered following company standards
• Accurately route calls to recipients or deliver messages in a timely fashion
• Maintain phone directory for location
• Oversee repairs of technical systems (POS, etc.)
• Provide financial support through banking reconciliation, invoice coding, petty cash management, chargeback investigations
• Manage Customer’s Own Goods, and other No Inventory Value/No Charge tracking
• Ensure general office practices maintained and a neat and tidy workplace to mitigate loss
• Perform department auditing of company policies and procedures
• Provide support and follow up on audits to ensure compliance
• Perform other duties, as assigned

The ideal candidate:

• High School diploma or equivalent
• 2-3 years of previous work experience in a similar environment; retail preferred
• Intermediate knowledge of Microsoft Office including Excel, PowerPoint and Word
• A proven track record of strong attention to detail, exceptional organizational skills, and excellent written and verbal communication

The measures of success: 

• Contribution to financial objectives
• Individual objectives linked to the achievement of department goals
• Feedback from internal and external clients

Reason: Existing Backfill

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [email protected] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche :$17.95 - $24.00 / 17,95$ - 24,00$ (per hour / de l’heure)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.