Service Technical Writer

Job Description

Location Wotton-under-Edge, Glos
Salary up to £41,000 depending on experience
Hybrid working 4 days/week onsite


Renishaw is a global, high precision engineering technologies group. Our Additive Manufacturing Group designs, develops and supports metal additive manufacturing systems that use laser powder bed fusion technology to build complex metal components layer by layer.

We are looking for a Service Technical Writer to join the team and help develop the next generation of service, maintenance and support documentation for Renishaw additive manufacturing products. This role will suit someone who can understand complex engineering systems, work closely with subject matter experts, and turn technical information into clear, accurate and actionable content for service engineers, support teams, distributors and internal stakeholders.

You will create and maintain documentation covering service procedures, maintenance tasks, fault finding, installation support, parts information, safety-critical instructions and product change updates. You will also contribute to AMG’s transition towards structured, reusable content using a Component Content Management System (CCMS), helping to improve consistency, governance and content reuse across the service documentation lifecycle.

Responsibilities

• Author, edit and maintain service documentation for AMG products, including maintenance procedures, diagnostic workflows, troubleshooting guidance, installation and retrofit support material, service bulletins, parts information and release-related documentation updates.

• Work with service engineers, product development teams, systems engineers, software teams, safety specialists and product managers to gather, validate and structure technical information.

• Translate complex technical information into clear, concise and accurate procedures for our global service teams that support safe and effective servicing of metal additive manufacturing systems.

• Review and improve existing documentation to ensure technical accuracy, consistency, usability and alignment with Renishaw style, terminology and quality standards.

• Support structured authoring practices by creating modular, reusable content suitable for use in a CCMS and for delivery across multiple channels.

• Manage documentation tasks through agreed review, approval and release workflows, ensuring content is delivered in line with project and product change schedules.

• Contribute to continuous improvement of documentation processes, templates, terminology, metadata and content governance.

Key requirements

• Degree-level qualification or higher in engineering, science, technical communication, English, communications or an equivalent discipline.

• Experience in technical authoring, technical communication, service documentation or a closely related engineering documentation role.

• Ability to understand complex mechanical, electrical, software-controlled or industrial equipment systems and communicate them clearly to technical audiences.

• Strong written English, with the ability to write precise, user-focused instructions, warnings, cautions, notes and procedural content.

• Experience working with subject matter experts to gather information, resolve ambiguity and validate technical accuracy.

• Excellent attention to detail, with a structured approach to managing versions, reviews, feedback and documentation changes.

• Comfortable using Microsoft Word and CCMS platforms such as Heretto.

• Familiarity with structured authoring formats such as DITA.

• Good organisational skills, with the ability to manage multiple documentation tasks and priorities across different product or service workstreams.

Desirable requirements

• Knowledge of additive manufacturing, laser powder bed fusion, metal powder handling, motion systems, lasers, pneumatics, safety systems or machine control software.

• Experience writing service documentation specifically for industrial capital equipment.

• Experience creating or briefing technical illustrations, exploded views, diagrams, flowcharts or visual service procedures.

• Familiarity with Jira, Azure DevOps, PLM, ERP, CRM, service management systems or engineering change processes would be advantageous.

Benefits 

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.

Please click here for further information about our benefits.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.
 
If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.
 
We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 490384 or [email protected].

Please click here for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R9812 Service Technical Writer (Open)