Clinical Treatment Coordinator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Department:

920700 EIOH Finance & Admin

Work Shift:

UR - Day (United States of America)

Range:

UR URG 106 H

Compensation Range:

$21.36 - $29.90

Responsibilities:

GENERAL PURPOSE:
With minimal direction and considerable latitude for independent judgment, performs complex administrative duties in support of the Oral Medicine clinic and research activities. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to scheduling, treatment, care and follow-up. Maintains expert level understanding of the Oral Medicine division. Trains new staff members. Assists in clinical research activities.

ESSENTIAL FUNCTIONS

Patient Liaison:

• Serves as liaison, appointment coordinator, and patient advocate to assist in the coordination of scheduled visits, treatment plans and patient requests. Explains the procedures and associated costs with the patients. Communicates the department’s policies and procedures to patients. Prioritizes referral requests using department protocols, responding and immediately expediting most urgent requests. 

Care Coordinator:

• Collaborates with all members of the care team to facilitate superior communication with the patient for best treatment outcomes. May perform complex appointment scheduling, linking referrals and ancillary services.  Communicate with internal and external referring providers and associated physicians and dentists. Maintains ongoing communication with all hospital referring departments (BMT, Hematology, Radiotherapy, Medical Oncology, Head & Neck Cancer, Cardiac Surgery).
• Ensures ancillary testing and other specialty referrals have been executed and results received.  Coordinates and obtains all imaging, photos, blood work, pertinent documents, etc.    
• Coordinates the scheduling for telehealth visits. Communicates with remote patients, provides patient with an introduction to Oral Medicine, obtains all required medical documents.
• Registers new patients in eRecord, obtains patient signatures for release of information, coordinates medical records with HIM, as appropriate.
• Assists with treatment follow up reports, and patient waiting list updates.
• Assists with clinic inventory, obtains quotes for required equipment, and tracks orders.
• Performs other duties for Oral Medicine Chair as directed, including working on quality assurance, safety monitoring, and other special projects.

QUALIFICATIONS

• Associate’s degree in related field required.
• At least 3 years of high-level administrative medical office experience required.
• Equivalent combination of education, training and experience required.
• Strong working knowledge of computer-based systems: Epic, axiUm, Zoom, Microsoft Office, etc. preferred.
• Strong customer service skills (via telephone and in person) required.
• Ability to communicate effectively and professionally required.
• Ability to work well in a fast-paced environment required.
• Ability to work with a diverse patient and provider population required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.