Rhenus

Global freight, warehousing, logistics provider

Sub-Regional Head of Operational Excellence

Business OperationsUpdated on Nov 14

Full-timeJakarta, IndonesiaNo salary listed

About the Job

Requirements

A completed degree in business, information technology, or engineering is required.
At least 3 years of experience as an operational excellence manager or data quality manager, or at least 3 years of operational and management experience in air and ocean freight forwarding with a strong quality-management focus, is required.
Strong analytical skills are required.
The candidate must be able to think in a structured way and see the bigger picture from both commercial/customer and operational/internal perspectives.
The candidate must demonstrate accountability and a results-driven mindset.
The candidate must be able to align with stakeholders at all levels of the business and customer organizations.
The candidate must be able to communicate and collaborate with people from different regional backgrounds and roles.
The candidate must be able to perform under pressure.
Professional use of English is required.
Willingness to travel is required.

Responsibilities

Set up the sub-regional operational-excellence structure for local responsible parties in collaboration with the Regional Head of Operational Excellence and the sub-regional CEO.
Analyze business and operational gaps before implementing new information technology systems, and ensure seamless integration between system flows and operational processes before, during, and after rollout.
Ensure data quality is measured at the sub-regional level and communicate results to the respective operational-excellence country managers.
Address data-quality issues by identifying root causes and developing solutions, such as training, to improve quality.
Manage the respective operational-excellence country managers as they conduct operational audits and error analyses, resolve operational issues, and develop solutions.
Oversee adherence, optimization, and documentation of operations and related processes in coordination with other matrix functions’ goals.
Contribute to creating an operational key performance indicator framework that evaluates operational efficiency, data quality, and customer satisfaction, linked to operational processes and commercial-team requirements, in collaboration with other team members.
Evaluate demands raised by operational-excellence country managers and steer valid demands to the regional Operational Excellence Transformation platform for consideration and evaluation.
Receive and decide on resource assignments for changes to process and operations applications, documentation, and key performance indicators.
Consult with the Regional Head of Operational Excellence about master-data standards, ensure business needs are covered, and oversee implementation in process and organizational standards.
Follow and use the regional auditing framework to regularly evaluate operational quality and customer satisfaction by checking documentation, data quality, and operational compliance.
Establish a framework to compare performance in the responsible countries and share best practices.
Take on additional tasks or projects as coordinated with the Regional Head of Operational Excellence and the CEO.

Desired Qualifications

Knowledge of other languages is a plus.

What You Can Expect:

Set up of the Sub-regional Operational Excellence structure of local responsible in collaboration with thr Regional Head of Operational Excellence and sub-regional CEO
Analyse the business and operational gaps before implementation of new IT systems. Ensure a seamless integration between system flows and operations processes before, during and after any roll-out
Ensure that data quality is measured on the sub-regional level, and communicate to the respective operational excellence country managers
Ensure the data quality issues are tackled by understanding the root causes and create the respective solutions such as training or other methods, to improve the quality
Manage the respective operational excellence country managers to run operational audit and error analysis to sort out operational issues and develop solutions
Oversee the adherence, optimization and documentation of operations and related processes in coordination with other matrix functions’ goals
Provide input regarding the creation of an operational KPI framework that evaluates operational efficiency, data quality and customer satisfaction (linked to operational processes and based on commercial team requirements) in collaboration with other team members
Evaluate the demand raised by the operational excellence country managers. Steer and channel valid demands to the OET platform on regional level for consideration and evaluation
Receive and decide on the assignation of resources to all process and operations applications changes, modifications on documentation, KPIs, etc
Consult with the Regional Head of Operational Excellence about (master) data standard, ensuring business needs are covered and oversee its implementation in process and organizational standards
Follow and utilize the regional auditing framework that regularly evaluates operational quality and customer satisfaction by checking documentation, data quality, operational compliance, etc.
Establish a framework to compare performance in the responsible countries to share best practices
Additional tasks / projects can be added in coordination with the respective Regional Head of Operational Excellence and the CEO

What You Bring:

Completed business, IT or engineering degree; Minimum 3 year experience as Operational Excellence manager, data quality manager, or minimum 3 years of operational and management experience in air & ocean freight forwarding with a strong quality management focus
Strong analytical skills are must
Structured thinking ability
Ability to see the bigger picture both from commercial/customer and operational/internal perspective
High degree of accountability, results driven mindset
Ability to align with stakeholders at all levels of the business and customer organizations
Capable of communicating and collaborating with people of different regional backgrounds and roles
Ability to perform under pressure and confidence to be performing strong
Professional use of English, other languages are a plus
Willingness to travel

About the Company

Rhenus

Global freight, warehousing, logistics provider

Rhenus coordinates road, air, and ocean freight, contract logistics, warehousing, and port and inland waterway services from hundreds of locations worldwide to move goods for customers across many industries. By combining multimodal transport with warehousing and value-added services, it offers end-to-end supply chain solutions that include inventory management and distribution. Its global footprint and broad service mix, along with being part of the Rethmann group, lets it deliver integrated logistics with industry-specific expertise. Its goal is to help customers move and manage goods efficiently and reliably worldwide, optimizing supply chains and connecting producers with markets.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Holzwickede, Germany
Founded: 1912

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