Client Services Representative

<p>Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at <a target="_blank" href="https://www.tranetechnologies.com/">Trane Technologies</a>, and through our businesses including <a target="_blank" href="http://www.trane.com/index.html">Trane®</a> and <a target="_blank" href="http://www.thermoking.com/na/en.html">Thermo King</a>,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.</p><p></p><p>Learn about our <a target="_blank" href="http://careers.tranetechnologies.com/global/en/benefits">benefits</a> designed for you to Thrive at work and at home. </p><p></p><p>We boldly go.</p><p></p><p style="text-align:left"><b>Where is the work:</b></p>Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.<p> </p><p> </p><p><b>What's in it for you:</b><br /><span style="color:#4a4a4a">The Client Service Representative delivers exceptional service and support to our customers within a specific group of assigned Account Managers.  This role is important to meeting the financial and business goals for the Region’s service business.  This role sits on the Reno, Nevada sales team and partners closely with operations.  Responsible for scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed. Duties include making sales or obtaining order or contracts for services in the Reno, Nevada territory.</span></p><p> </p><p><b>What you will do:</b></p><ul><li style="color:!important"><span style="color:#4a4a4a">Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.</span></li><li style="color:!important"><span style="color:#4a4a4a">Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.</span></li><li style="color:!important"><span style="color:#4a4a4a">Driving new mechanical service agreements and service agreement renewals.</span></li><li style="color:!important"><span style="color:#4a4a4a">Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.</span></li><li style="color:!important"><span style="color:#4a4a4a">Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.</span></li><li style="color:!important"><span style="color:#4a4a4a">Identifies and communicates issues, business goals and objectives on all assigned accounts.</span></li><li style="color:!important"><span style="color:#4a4a4a">Responsible for responding within 24 hours to all customer inquiries and concerns.</span></li><li style="color:!important"><span style="color:#4a4a4a">Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.</span></li><li style="color:!important"><span style="color:#4a4a4a">Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.</span></li><li style="color:!important"><span style="color:#4a4a4a">Responsible for customer assurance regarding equipment up-time and reliability.</span></li><li style="color:!important"><span style="color:#4a4a4a">Assists in creating standard work / cadence for meeting customer needs.</span></li><li style="color:!important"><span style="color:#4a4a4a">Assists Account Managers with strategic customers as assigned.</span></li><li style="color:!important"><span style="color:#4a4a4a">Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.</span></li><li style="color:!important"><span style="color:#4a4a4a">Other duties as assigned.</span></li></ul><p> </p><p><b>What you will bring:</b></p><ul><li style="color:!important"><span style="color:#4a4a4a">Bachelor’s degree or certificate with two years’ work experience preferred.</span></li><li style="color:!important"><span style="color:#4a4a4a">Customer service with relationship building experience is a plus.</span></li><li style="color:!important"><span style="color:#4a4a4a">Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation.</span></li><li style="color:!important"><span style="color:#4a4a4a">Mathematical Aptitude.</span></li><li style="color:!important"><span style="color:#4a4a4a">Must be able to multi-task and think critically in high-stress situations.</span></li><li style="color:!important"><span style="color:#4a4a4a">Must be able to communicate effectively in person, by phone and through written communication.</span></li><li style="color:!important"><span style="color:#4a4a4a">Able to work extended hours on occasions when required. ·       </span></li></ul><ul><li style="color:!important"><span style="color:#4a4a4a">Working knowledge of HVAC systems preferred.</span></li><li style="color:!important"><span style="color:#4a4a4a">Must possess a valid driver’s license for a minimum of 12 months.</span></li></ul><p></p><p><b>Annual Base Salary Range or Hourly Base Pay Range:</b></p>$56,936.66 - $97,800.00<p><b>Compensation Type:</b></p>Salary<p><b>Incentive Eligible:</b></p>Yes<p><b>Sales Commission Eligible:</b></p>No<p></p><p><b>Disclaimer</b>: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.</p><p></p><p><b>Thrive at work and at home:</b></p><br /><ul><li>Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!</li><li>Family building benefits include fertility coverage and adoption/surrogacy assistance.</li><li>Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. </li><li>401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    </li></ul><br /><p>Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations</p><br /><p><b>Safety Sensitive Role:</b></p>Yes<p>The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.</p><p></p><p>We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.</p>