Sales Support Director

Phillip Jeffries is looking for a leader to join our Sales Contract  Team!

Are you a strategic operations leader ready to make a big impact? At Phillip Jeffries, we’re looking for a Sales Support Director to lead our PJ Contract division. In this pivotal role, you’ll drive scalable and efficient sales support operations by streamlining processes, enhancing forecasting accuracy, and empowering high performance across our sales organization. You’ll ensure our sales team is fully supported with the tools, data, and infrastructure they need to succeed—while fostering cross-departmental alignment and leading a high-performing remote support team with strong execution and strategic oversight. This position will report directly to the Vice President of Sales Contract and will be on-site at our Fairfield, NJ HQ 3-4 days per week.

What you will be doing:

Process Optimization & CRM Management

• Streamline workflows and eliminate bottlenecks
• Implement tools, automation, and standardized procedures
• Lead change management and system adoption
• Maintain CRM accuracy and optimize pipeline efficiency
• Monitor forecast accuracy and analyze pipeline trends
• Identify and resolve systemic issues to enhance client experience

Sales Support Management

• Act as the go-to leader for complex contract escalations
• Resolve Tier 3 client claims and custom project challenges
• Oversee claims lifecycle and ensure project follow-through
• Develop and refine dashboards, KPIs, and performance metrics
• Partner with sales leadership on accurate forecasting
• Ensure data integrity through audits and governance

Leadership

• Build, coach, and inspire high-performing sales support teams
• Foster a culture of continuous improvement and accountability
• Champion cross-functional collaboration across departments
• Support training delivery and uphold performance standards
• Lead hiring, goal setting, and strategic planning

Project Management

• Lead strategic, cross-functional initiatives
• Manage project plans, timelines, and budgets
• Align stakeholders through clear communication
• Guide teams through change and adoption
• Evaluate project outcomes and drive continuous improvement

Must Have:

• Must be based in New Jersey
• 5+ years of management experience leading teams
• 7+ years in customer service, client experience, or sales support
• Strong background in project management tools and execution
• Experience in operations or process-driven environments preferred
• A strategic mindset with a passion for data, systems, and people
• Leadership skills 
• Microsoft applications with intermediate in excel & PowerPoint, outlook.
• Experience managing deadlines
• Excellent presentations skills
• Ability to hire, train, & manage a team
• “Can-do” attitude, willingness to roll up sleeves and get dirty
• Project management skills
• Team player: excellence in collaboration with our other departments
  

The Phillip Jeffries Experience:

At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time.

Your Compensation Journey

• Competitive annual salary ranging from $110,000 - $160,000, based on your experience and background.
• Annual company bonus opportunity to reward your performance
• Annual Cost of Living increases that honor your growth and commitment
• Generous retirement plan with an automatic company contribution of approximately 10 percent with no employee match required
  

Health Benefits That Take Care of You

• Comprehensive medical coverage with employee premiums as low as $40 per month
  • Coverage options for spouse, domestic partner, civil union partner, and family
• Health Reimbursement Account (HRA) to offset medical expenses
• Prescription, dental, and vision coverage to support whole-person wellness
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Employee Assistance Program that supports your mental, financial, and physical well-being
• Pet insurance for your four-legged companions
  

Time to Recharge

• 20 paid personal days each year to relax, recharge, or travel
• Paid holidays including New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve
• Additional paid time off during our annual company closure between Christmas and New Year’s
• Earn extra paid time off by completing your annual wellness physical
• Up to three paid days each year to give back through volunteer work

Career Elevation

• Structured onboarding with clear 30, 60, and 90-day milestones and continued training for long-term success

Perks at Work

• Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home
• Access to Working Advantage with discounts on travel, entertainment, and everyday purchases

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.