Housekeeping Guest Service Representative

Job Description

The Housekeeping Guest Service Representative (GSR) is responsible for maintain a positive guest experience by preparing clean and comfortable rooms within a given timeframe and in accordance with Red Roof Inns’ brand standards.  This position is critical to ensure quality service to our guests and upholding our Red Roof Inn Hassle Free Guarantee, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel.

Position Responsibilities

·         Maintain positive guest interactions and provide special services for guests upon request

·         Clean room to Red Roof Inn’s set expectations (i.e. stripping guest rooms of terry and linen, changing and making beds, cleaning bathroom and vanity areas, vacuuming and dusting)

·         Communicate with front desk staff daily room information, maintenance cards, lost and found items and any discrepancies between stayovers and checkouts

·         Inspect room fixtures and accessories for proper location, operation and function; reporting to maintenance and front desk any concerns

·         Restock cart daily and keep cart and storage areas neat and clean

·         Set heating/cooling equipment on proper setting

·         Performing self room inspections and accepting feedback from room quality inspections performed by inn management and trained team members

·         Comply with all Red Roof Inn and OSHA standards related to safety and security

·         Cross train in laundry, maintenance, and/or front desk job functions, if possible

·         Other duties as assigned

Qualifications

Position Requirements

 ·         1-2 years in a previous customer service position

·         Some administrative duties required (timekeeping system, rooms’ cleaned reports, etc.)

·         Must maintain professional appearance in Red Roof Inn provided uniform with consistently friendly attitude towards guests and staff

·         Must be able to easily and frequently change from one task to another and work with minimal supervision

·         Frequent lifting and bending required

·         May be required to work nights, weekend and/or holidays

Additional Information

EOE/M/F/Disabled/Veteran