Patient Coordinator
About the job
- At least one year of dental front office or patient coordinator experience is required.
- A high school diploma or equivalent is required.
- Knowledge of dental insurance, treatment plans, and patient financing is required.
- Strong communication, multitasking, organizational, and problem-solving abilities are required.
- The candidate must be comfortable working in a busy, high-tech, multispecialty dental environment.
- The candidate must be dependable and team-oriented.
- Welcome patients with a warm, friendly, and professional attitude.
- Manage patient scheduling, appointments, confirmations, and check-in and check-out.
- Answer incoming calls and assist patients with questions and scheduling needs.
- Verify dental insurance benefits and assist with insurance-related questions.
- Present treatment plans, review financial arrangements, and help patients understand their payment options.
- Assist patients with third-party financing options, including CareCredit, Cherry, and Sunbit.
- Collect payments and maintain accurate patient records.
- Collaborate with clinical teams across multiple dental specialties to ensure a smooth patient experience.
- Help maintain an organized, efficient, and welcoming front office.
- Experience with Open Dental is strongly preferred.
- Familiarity with CareCredit, Cherry, and Sunbit is preferred.
About the company
Wave Dental Professionals supports a network of general and specialty dental practices serving patients across several U.S. states. The group partners with dentists to handle the business side of running a practice while aiming to preserve clinical decisions at the local office. Its central team supplies marketing, operating tools and practice support so dentists can focus on treatment and patient relationships. The business combines patient care through its affiliated offices with partnerships for dentists building or managing multiple practices. Wave also markets Tidal Aligners, a clear aligner treatment built around digital scans and customized treatment plans, and is headquartered in Detroit, Michigan.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Detroit, MI
Founded
N/A
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Simplify's Take
What believers are saying
- Dentists get funded development: Dream Dental's advertised associate role includes $1,000 annual education reimbursement and monthly webinars.
- Hygienists get longer weekends: Norcross's advertised role runs Monday through Thursday with Fridays and weekends off.
- Clinical teams get ongoing resources: Wave promises lifetime access to expert training and technology.
What critics are saying
- Sales pressure reaches patient coordination: Norcross's senior case manager role requires closing higher-dollar treatments and tracking acceptance metrics.
- Saturday availability is required: the Goodlettsville dentist opening rotates its four-day schedule across three different weekly patterns.
- Parallel appointments shape hygiene work: the Norcross opening pairs a dual-column patient schedule with a dedicated assistant.
What makes Wave Dental Professionals unique
- Clinicians have a governance route: Wave lists a clinical advisory board alongside Hygiene Hero and Top Doc advancement paths.
- Wave keeps patient access local: offices trade as Dream Dental, Norcross Dental Associates and other practice brands.
- Aligner care includes recurring visits: Tidal patients return every six to eight weeks for monitoring.
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