Junior Computer User Support Specialist

Position Summary
Martek Global Services, Inc. (“Martek”) has been awarded several long-term Federal contract to provide a wide range of IT talent.  Our team is seeking  a Junior Computer Operator to  join our team supporting the Department of War (DoW) with High Performance Computing (HPC) Moderation Program and Army Corps of Engineers, Engineer Research and Development Center (ERDC) DoW Supercomputing Resource Center (DSRC) with the required education and experiences outlined below.

Position Overview
The Junior Computer User Support Specialist provides technical assistance and support to end user experiencing hardware, software, or network-related issues.

Position Details
Employment Type: Full-Time
Work Schedule: Monday-Friday; 2^nd Shift: 3pm – 11pm
Work Location: On-site
Site Address: Wright-Patterson Airforce Base, Ohio
Salary Range: $20.00 - $23.00 per hour
Clearance: This position requires a Secret clearance with the ability to obtain and maintain a top-secret security clearance; we will consider candidates without one, but they may not start working until they complete the required steps and we receive notification of their interim clearance.

Responsibilities

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• Account management (establish user accounts, reset passwords)
• System level administration and troubleshooting
• Assist users with understanding software and hardware capabilities
• Continuous performance monitoring to ensure operational capability
• Assist in maintaining standard operating procedures
• Report any discrepancies to supervisor
• Perform other duties as assigned

Qualifications
Required

• Bachelor’s degree with 1 years’ of relevant experience; OR associates degree with a minimum of 2 years’ relevant experience; or High School Diploma with a minimum of 4 years’ of relevant experience
• Candidate must possess a secret clearance with the ability to obtain and maintain a top-secret clearance; will consider someone with the ability to obtain a clearance

Preferred

• Preferred experience in various HPC Systems and various HPC Technologies
• Cray/Cray Ex, IBM, SGI, Penguin, or customer architecture
• Red Hat Enterprise Linux (RHEL), CentOS, or Linux variants operating systems (OS)
• InfiniBand (IB), Intel Omni-Path interconnects
• Portable Batch System (PBS), Simple Linux Utility for Resource Management (SLURM), or IBM Platform Load Sharing Facility (LSF) schedulers
• Intel Xeon, AMD EPYC, or ARM CPUs
• Nvidia graphic processing units (GPU)s
• ITLI Foundation

About Martek
Founded in 1996 with nothing more than a desk in an attic, Martek Global Services, Inc. (“Martek”) has grown into a nationwide professional services company with a growing team of more than 100 employees supporting Federal agencies and commercial clients across the United States. Headquartered in Georgetown, Washington, DC, we provide expertise in facilities management, program management, healthcare, technology, engineering, logistics, security, and professional support services. Our success is built on delivering exceptional service to our customers while fostering a collaborative culture where employees are empowered to grow, innovate, and make a meaningful impact.

Why Martek?
At Martek, we know our success starts with our people. That's why we're committed to providing competitive benefits, meaningful recognition, and programs that support your health, well-being, professional growth, and work-life balance. When you join Martek, you become part of a team where your contributions are valued, your achievements are recognized, and your career can grow.
Benefits

• Medical, Dental & Vision Insurance
• Health Savings Account (HSA)
• 401(k) with Company Match
• Company-Paid Life Insurance & Long-Term Disability
• Paid Time Off & Holidays
• Employee Assistance Program (EAP)

Employee Experience

• Meaningful employee recognition programs
• Employee recognition and rewards program
• Wellness and charitable giving programs
• Employee referral bonus program

Martek Global Services is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local law.
As a federal contractor, Martek encourages qualified protected veterans and individuals with disabilities to apply. If you require a reasonable accommodation during the application or hiring process, please contact Human Resources.

Learn more about Martek at www.martekglobal.com