Head of IT Infrastructure and Operations
About the job
- At least 12 years of experience in IT infrastructure and operations.
- At least 3 years of experience in a senior leadership role.
- Proven experience managing large-scale, mission-critical platforms.
- Strong expertise in AWS, Azure, or GCP, data centers, and virtualization.
- Experience with Linux, Windows, enterprise networking, disaster recovery, and business continuity planning.
- Hands-on exposure to automation tools such as Ansible, Terraform, and scripting.
- Strong understanding of IT service management, ITIL, monitoring, observability, and AIOps.
- Lead the design, operation, security, and scalability of enterprise IT infrastructure across data centers, cloud platforms, networks, and end-user computing.
- Manage on-premises data centers, disaster recovery, and hybrid or multi-cloud environments.
- Oversee disaster recovery drills, business continuity planning, and recovery time and recovery point objective compliance.
- Ensure availability, performance, and capacity planning.
- Optimize cloud costs through FinOps and vendor management.
- Develop and execute an infrastructure strategy aligned with business objectives.
- Drive transformation across data centers, cloud, network, and end-user computing.
- Lead modernization initiatives, including cloud adoption, automation, site reliability engineering, and AIOps.
- Serve as the senior escalation point for critical outages and incidents.
- Own enterprise network architecture, including LAN, WAN, SD-WAN, VPN, and internet.
- Collaborate with the CISO on infrastructure security, identity and access management, privileged access management, and Zero Trust frameworks.
- Protect systems against cyber threats such as DDoS attacks and ransomware.
- Maintain secure, resilient, and segmented infrastructure.
- Oversee Linux, Windows, and Unix platforms.
- Manage middleware such as web servers, application servers, message queues, and API gateways.
- Ensure patching, hardening, configuration management, and standardization.
- Implement and govern ITIL and ITSM processes.
- Define service-level agreements, service-level objectives, key performance indicators, and availability metrics.
- Drive site reliability engineering and automation initiatives.
- Lead problem management and root cause analysis.
- Manage infrastructure vendors, original equipment manufacturers, and cloud providers.
- Lead contract negotiations, renewals, audits, and cost optimization.
- Control capital and operating expenditure budgets and justify return on investment for infrastructure investments.
- Ensure compliance with ISO 27001 and applicable regulatory requirements, including SEBI, RBI, CERT-In, and UIDAI.
- Support internal, external, and regulatory audits.
- Maintain infrastructure documentation and standard operating procedures.
- Build and mentor infrastructure teams, define roles, on-call models, and succession plans, and foster a culture of ownership, accountability, and continuous improvement.
About the company
TrackWizz provides cloud-based anti-money laundering (AML) and know-your-customer (KYC) compliance tools for financial services. The platform uses artificial intelligence to streamline digital onboarding and regulatory processes, including identifying and masking sensitive data such as Aadhaar numbers to meet privacy and regulatory requirements. The service is offered on a Software-as-a-Service (SaaS) basis, generating revenue through subscriptions and related services. TrackWizz differentiates itself by focusing on data privacy features (like masking sensitive identifiers) within AML workflows and by engaging with the industry through major events and partnerships, supported by investors such as WestBridge Capital. The company aims to reduce financial crime risk for banks, insurers, brokers, dealers, and exchanges by making onboarding, screening, and ongoing compliance more efficient and scalable.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Mumbai, India
Founded
2007
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Simplify's Take
What believers are saying
- September 2026 GFF showcases CKYC 2.0, Re-KYC, and Trax AI Agent.
- WestBridge’s 2025 investment funds R&D and SaaS expansion into financial-crime niches.
- Upstox adopted Screenzaa real-time AML checks in October 2024, proving enterprise pull.
What critics are saying
- Idfy, Jumio, and Cashfree outspend TrackWizz across identity and risk products.
- TrackWizz depends on RBI, UIDAI, IFSCA, and NSE rule changes for demand.
- Banks can bundle compliance into core platforms, crushing TrackWizz’s point-solution economics.
What makes TSS Consultancy unique
- 2026 UIDAI registration strengthens TrackWizz’s Aadhaar masking and KYC compliance moat.
- WestBridge-backed TrackWizz serves 350+ institutions across India, South Africa, and the US.
- Disclosure 360 and Trax extend TrackWizz into insider-trading and AI screening workflows.
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Benefits
- Professional Development Budget