Technology Product Director - Information Technology

Job Description

Under administrative direction, the Technology Product Director will provide strategic leadership and oversight for technology products and tools supporting the Portfolio Management Office, including project and portfolio management platforms, emerging technologies, artificial intelligence tools, and related business solutions.  This position will lead and support the evaluation, selection, implementation, enhancement, integration, maintenance, and ongoing support of new and existing technology tools. This position will collaborate with business and technical teams to establish product roadmaps, define requirements, manage upgrades, improve adoption, and ensure solutions align with organizational priorities, operational needs, security requirements, and industry best practices.

Essential Functions:

• Support technology solutions within water, power, wastewater, sewer, or other utility environments;
• Participate in the development and implementation of goals, objectives, policies, priorities and procedures for the assigned programs, projects, or products;
• Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations;
• Build strong working relationships and communicate effectively with business partners, technical professionals, vendors, project teams, and stakeholders at all organizational levels, including executive management, and represent department at various meetings;
• Function as liaison to other units or departments for product, user, and technology needs; coordinate sharing of common systems and data;
• Develop and present product or service strategic plans;
• Develop, enhance and maintain digital products and services;
• Review and provide direction for system production activities, product performance, service delivery, and user satisfaction metrics;
• Coordinate end to end installation and implementation of technology components and integrations required to deliver products and services with vendors, administrators, users, programmers, analysts, etc.;
• Monitor, analyze and resolve user and operational issues;
• Coordinate consultants and vendors in supporting design, research, development, or implementation of digital products and services;
• May prepare specifications and purchase orders; manage vendor accounts; recommend consulting services as needed: establish maintenance contracts for equipment;
• Evaluate and recommend department digital product and service purchases.
• Manage, direct and supervise the work of teams and subordinate staff.

The 1070 Technology Product Director will perform other duties as assigned.

Qualifications

Education:

An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. AND

Experience:

Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management, including two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.

Substitution:

One year of additional experience as described above may be substituted for the required degree.

One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Experience working with public sector public utilities including Water, Power, and Sewer
• Experience supporting IT projects with public sector public utilities including Water, Power, and Sewer

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”

Note: Falsifying one’s education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supplemental Questionnaire Examination (100%)

The Supplemental Questionnaire is an exam and contents will be evaluated and scored. The Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas which have been identified as critical for this position and include, but are not limited to:

• Knowledge of project management and information systems development and maintenance.
• Ability to supervise and direct a group of technical employees, including the ability to provide counseling, guidance, and mediation.
• Ability to communicate effectively orally and in writing.
• Ability to use logic and analysis to solve problems.

Additional Information:

Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

This pool of candidates on the eligible list may be used to fill additional vacancies in this class.

The duration of the eligible list resulting from this examination process will be of twelve (12) months and may be extended with the approval of the Human Resources Director.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten (10).

To find Departments which use this classification, please see ASO FY2023-24 & FY2024-25 - FINAL 20230731.pdf. 

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ .

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional Information

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams 
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

HOW TO APPLY

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and updated. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact the exam analyst Linda Muir at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.