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Kaiser Permanente

Integrated healthcare provider and payer platform

Emergency Dept Technician II

Nursing & Frontline Patient CareUpdated on Nov 9
Full-timeSanta Clara, CA, USANo salary listedIn-person

About the Job

Requirements

  • Six months of related experience as an Emergency Medical Technician, Certified Nursing Assistant, or certified Medical Assistant, or equivalent experience such as military experience; alternatively, completion of an ED or UCC unlicensed assistive personnel externship or the first semester of clinical coursework in a nursing program.
  • High school diploma or GED.
  • California Phlebotomy Technician II Certificate or California Phlebotomy Technician I Certificate.
  • Basic Life Support certification.
  • Demonstrated ability to use a personal computer.
  • Demonstrated commitment to service orientation for members, staff, and providers.
  • Effective written and oral communication skills in English.
  • Knowledge of medical terminology.
  • Willingness to work in a Labor Management Partnership environment.
  • Must follow the applicable position specifications in the collective bargaining agreement.

Responsibilities

  • Assist with examination and treatment of patients under the direct supervision of a physician or designee.
  • Perform within the scope and training of an Emergency Department Technician and comply with applicable state and federal regulations, including EMTALA and HIPAA, patient confidentiality, and risk-management requirements.
  • Provide competent, age-specific care for patients of all ages, acuities, and conditions served by the facility, and respond to patients' and families' cultural needs.
  • Communicate clearly and courteously with the healthcare team, following appropriate lines of authority.
  • Follow safety practices and policies, including infection control, workplace safety, and management of aggressive behaviors.
  • Use computers and telecommunications to document, track, and convey information.
  • Maintain required certifications and continuing education according to department and facility standards.
  • Set priorities based on essential patient needs and available unit resources, including time, personnel, equipment, and supplies.
  • Document patient care and unit activities in a timely, accurate, and concise manner.
  • Respect patient and family rights and cultural and ethical beliefs, and acknowledge staff rights and cultural and ethical beliefs.
  • Participate in emergency department staff meetings, in-services, and performance-improvement activities.
  • Maintain effective working relationships with healthcare team members, patients, and families.
  • Attend scheduled shifts and required staff development reliably, and help resolve staffing issues flexibly.
  • Assist with patient rooming and undressing at the direction of the registered nurse.
  • Obtain, record, and report vital signs, electrocardiograms, heights, weights, and patient inputs and outputs as directed and according to department policy.
  • Draw blood as part of the job responsibilities.
  • Assist physicians and nurses with procedures, including patient positioning and setup for draping and preparation.
  • Apply monitoring devices; prepare patients for suturing; clean wounds; apply dressings and orthopedic devices; apply splints; and fit crutches.
  • Assist patients to and from the bathroom, with ambulation, and with transportation as needed.
  • Assist the healthcare team in emergency situations, including resuscitation.
  • Assist with discharge under the direction of a physician or nurse.
  • Clean emergency department gurneys and equipment.
  • Collect and secure patient belongings, and complete the belongings checklist.
  • Provide post-mortem care.
  • Prepare requisitions for laboratory services, imaging reports, and medical records; perform basic Unit Assistant clerical duties as needed.
  • Conduct pickups and deliveries for pharmacy, laboratory, nutrition, and imaging, including specimen transport as needed.
  • Inventory, order, unpack, and distribute supplies, forms, and linens; maintain cleanliness, stocking, and organization of patient-care areas, utility rooms, and storage rooms.
  • Clean and process instruments according to facility infection-control policy.
  • Perform quality-control checks of urine dipsticks where applicable.
  • Use community resources as appropriate.
  • Retrieve charts from the file room as necessary.
  • Complete after-hours admission paperwork and apply splints according to physician orders.
  • Perform receptionist duties, including cash handling, customer service, greeting and identifying patients, and completing paperwork.
  • Use proper body mechanics and lifting techniques when transporting patients to another department or floor.
  • When qualified and assigned, perform casting and/or Ortho Tech I duties; the assignment may also include phlebotomy and electrocardiograms.
  • Perform other related duties as necessary.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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