Q

Qualfon

Offers 360-degree customer experience support

Property & Casualty P&C Insurance Licensing Program

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeSouth Carolina, USA$18 - $22.50 /hr

About the Job

Requirements

  • Have a background in customer service; call center experience is a plus.
  • Be able to pass a background check.
  • Be committed to the full eight-week training schedule.
  • Meet the required wired home internet service and direct Ethernet connection requirements, with proof of service provider and service upon hire.
  • Be able to take the state exam in the greater Charleston, South Carolina area.

Responsibilities

  • Support customers by phone and email with new policy quotes and billing inquiries.
  • Process endorsements, cancellations, and coverage updates.
  • Navigate underwriting questions and help clients understand their protection.
  • Ensure transactions meet industry regulations and internal quality standards.

Desired Qualifications

  • Call center experience.

About the Company

Qualfon

Offers 360-degree customer experience support

Qualfon delivers end-to-end customer experience support for brands, combining human agents with AI-enabled tools to manage interactions across channels. Its approach centers on mission-driven processes that place people at the heart of each touchpoint, using CXM solutions to tailor service at scale. Compared with competitors, Qualfon emphasizes a human-centered, empathetic service model that balances efficiency with personalized care rather than one-size-fits-all outsourcing. Its goal is to improve customer loyalty and lifetime value while making operations more effective and brand-positive.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Coeur d'Alene, ID
Founded
1995

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