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The Salvation Army

Christian social services nonprofit

Warming Center Assistants

Residential & Direct SupportPosted on Nov 5
Full-timeWatertown, NY, USA$17In-person

About the Job

Requirements

  • A high school diploma or equivalent is required; additional education and training are preferred.
  • One to two years of experience working in Human Services with homeless people, individuals living in poverty, or people experiencing substance use disorder or mental health conditions.
  • Ability to achieve and maintain CPR certification.
  • Ability to defuse crisis situations both within team settings and independently.
  • Ability to document program events and carry out scheduled or spontaneous tasks.
  • Ability to apply training and skill-building information.

Responsibilities

  • Supervise program guests, coach them on program policies and rules, and explain potential consequences for violations.
  • Address immediate basic needs and orient guests to the warming center program.
  • Provide supplies to meet basic needs, including snacks or meals, linens, containers for belongings, and hygiene supplies.
  • Provide conflict resolution, crisis intervention, and support as needed.
  • Supervise guest use of laundry and showers as needed.
  • Assist community providers and social services in working with guests on their individual service needs, and promote activities that build competence in activities of daily living and independent living skills.
  • Plan, conduct, and monitor guest group meetings and other activities.
  • Maintain statistical accountability, write clear and concise daily log entries, and keep the daily log and census up to date.
  • Complete shift-specific tasks such as chore assignments, cleaning, laundry, and intake sheets.
  • Maintain shift-to-shift communication in the staff journal.
  • Answer telephone calls, respond to inquiries, and provide resources and referrals.
  • Conduct facility safety checks at least once per night, including sleeping and resting areas; communicate maintenance or repair needs in the communication journal and address immediate safety concerns; monitor the fire, security, and alarm systems.
  • Commit to a work schedule at least two weeks in advance; on-call duties may be required in addition to regular scheduled hours, depending on program operations.
  • Attend mandatory staff meetings and required training sessions.
  • Conduct basic intake information gathering for each new guest.
  • Demonstrate cultural competence and integrate that understanding into daily responsibilities.

Desired Qualifications

  • Additional education and training.

About the Company

The Salvation Army

Christian social services nonprofit

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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