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Alexion

Global biopharmaceuticals focusing on rare diseases

Medical Customer Care Manager - Rare Neurology

Field SalesConfirmed live in the last 24 hours
Full-timeTokyo, JapanNo salary listed

About the Job

Requirements

  • Hold a Medical Representative (MR) qualification.
  • Have at least 5 years of MR experience at a pharmaceutical company.
  • Have at least 3 years of experience covering university hospitals and major hospitals.
  • Be able to travel with overnight stays and weekend travel.
  • Hold a regular driver's license and have an excellent driving record.
  • Have Medical Representative Certification (MR certification).

Responsibilities

  • Achieve sales targets set for the assigned territory.
  • Understand market dynamics that significantly affect product sales, and reflect them in concrete business plans and maintain those plans.
  • Demonstrate clinical, professional, and scientific knowledge of the conditions targeted by assigned products and how the products work.
  • Expand the number of target physicians through flexible field activity.
  • Lead the realization of a patient-centered partnership model involving physicians, healthcare professionals, patients, and medical facilities.
  • Plan and conduct effective seminars to address territory challenges.
  • Confidently propose treatments to both specialists and key opinion leaders, using the required mindset and skills.
  • Share successful experiences, knowledge and skills gained through providing information on assigned products, and lessons from failures, to help other team members succeed.
  • Engage proactively with company management to improve products and market strategy.
  • Manage time, customer relationship management (CRM) activities, resources, and workload efficiently.
  • Collaborate with internal cross-functional members, including TLL, Marketing, and Medical Science Liaison (MSL) colleagues.
  • Engage healthcare professionals through suitable multichannel actions, including face-to-face and web meetings, telephone, and email.
  • Communicate sincerely with team members to improve teamwork.

Desired Qualifications

  • Have at least 3 years of experience in a specialty area.
  • Have experience handling serious diseases in neurology or specialty products administered by infusion or injection.
  • Work autonomously and efficiently both independently and within a team.
  • Build strong professional relationships with specialists through visits and scientific information activities as an expert on products and patient needs.
  • Have participated in a biologic product launch within the past 3–5 years.
  • Have rare disease experience.

About the Company

Alexion

Global biopharmaceuticals focusing on rare diseases

Alexion, now the rare disease group within AstraZeneca, develops and sells therapies for rare and ultra-rare diseases by targeting the complement immune system. Its drugs, such as Soliris and Ultomiris, inhibit the C5 component to slow or stop disease processes, while Strensiq and Kanuma address specific metabolic disorders. It differentiates itself through a deep focus on complement biology, pursuing first- or best-in-class therapies, and using a strategy that blends internal R&D with acquisitions to expand its pipeline. Its goal is to improve outcomes for patients with rare diseases and bring these therapies to a broader international market using AstraZeneca’s scale and capabilities.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Boston, MA
Founded
1992

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