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EUROPEAN DYNAMICS

ICT solutions for government and business

Experienced IT Service / Operations Manager

Full-Time
No salary listed
Senior, Expert
Bachelor's
Athens, Greece
In PersonOccasional on-site missions to client premises across Europe.
IT Operations

About the job

Requirements
  • A university degree in an IT-related field is required.
  • ITIL Foundation Certification or higher is required.
  • Excellent command of English is required.
  • At least 8 years of professional experience offering Service / Operations management, covering critical systems and using state-of-the-art tools from a senior position is required.
  • Experience with IT projects based on Agile procedures is required.
  • Experience continuously building, deploying, and updating software and environments in an agile framework is required.
  • Experience using ITIL-compliant IT service management tools such as BMC Remedy, ServiceNow, Samanage, or equivalent is required.
Responsibilities
  • Lead and coordinate the company's operations and support teams, including Service Desk and Technical Support groups, across various international projects.
  • Maintain the operational integrity of the technologies and services provided, ensuring day-to-day operational activities are carried out in a timely and reliable way.
  • Take overall responsibility for IT Facilities Management within the company's data center or external client premises or private/government cloud.
  • Ensure compliance with internal and external Service Level Agreements and Operational Level Agreements.
  • Apply and coordinate ITIL Service Operation Processes such as event management, incident management, and request fulfillment.
  • Cooperate with the company's development teams to implement ITIL processes within product design.
  • Use Service Management tools and create reports on the operational status and activities related to operations.
  • Resolve conflicts and remove obstacles.
Desired Qualifications
  • Familiarity with and/or DevOps certification is desirable.
  • Certification in Agile Methodologies is desirable.
  • Certification in project management methodologies is desirable.
  • More than 10 years of IT Service/Operations Manager experience is desirable.

About the company

What they do: European Dynamics designs and develops ICT technologies and tailored ICT solutions for government agencies and businesses to help them meet evolving needs. How their product works: they combine specialized ICT services and products, built through long-term partnerships with hardware and software firms, to deliver comprehensive technology solutions. How they differ from competitors: they emphasize long-term cooperation and partnerships across multiple technology firms to offer customized, end-to-end ICT services rather than standalone products, serving both public and private sectors. What their goal is: to provide competitive, society-serving ICT solutions while maintaining a safe, respectful workplace and strengthening technical expertise and scientific knowledge in the field.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

City of Brussels, Belgium

Founded

1993

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Simplify's Take

What believers are saying

  • CAPZA and Abry completed a minority investment in November 2025, funding expansion.
  • Management plans to hire 800 technology experts, with over half in Greece.
  • New 2026 wins in Armenia, Mozambique, and the DRC extend recurring government implementation revenue.

What critics are saying

  • Its Nigeria e-procurement arbitration was dismissed in February 2026, crushing a $6.2 million claim.
  • Customer concentration with EU institutions exposes renewal and rebid losses in 2027-2030.
  • A failed EU procurement or integration blowup would freeze growth and damage sovereign credibility.

What makes EUROPEAN DYNAMICS unique

  • European Dynamics won all three DIGIT TMIII lots in July 2026 for €3.9 billion.
  • It powers the EU CBAM payment platform with Viva.com, live February 2027.
  • It sells proprietary eGovernment software across 47 countries, 4 continents, and 100 clients.

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Benefits

  • Remote Work Options

Growth & Insights and Company News

6 month growth

0%

1 year growth

6%

2 year growth

7%
NPO Reports
Feb 23rd, 2026
Court Dismisses $6.2m European Tech Giant's Arbitration Case against Nigeria

Court dismisses $6.2m European tech giant's arbitration case against Nigeria. * Safiu Kehinde The International Centre for Arbitration and Mediation tribunal in Abuja has dismissed the $6.2 million arbitration case filed against Nigeria by the European Dynamics UK Ltd, an international technology contractor. European Dynamics UK Ltd had entered into a dispute with the Bureau of Public Procurement (BPP) over a national e-Procurement project. As contained in a statement by Mr Kamarudeen Ogundele, Senior Assistant on Communication and Publicity to the Attorney-General of the Federation and Minister of Justice, Lateef Fagbemi (SAN), the tech company had dragged BPP before the tribunal following their disagreement. However, the ruling which is final and not subject to appeal was dismissed by Mrs Funmi Roberts, the Sole Arbitrator when the tribunal sat at the International Centre for Arbitration and Mediation, Abuja. "The tribunal dismissed the contractor's claims in their entirety, relieving Nigeria of potential financial exposure estimated at over 6.2 million dollars (approximately ₦9.3 billion) in claimed payments and damages. "The European Dynamics UK Ltd had claimed approximately 2.4 million dollars for alleged milestone completions, 3 million dollars in general damages and an additional 800,000 thousand dollars settlement claims." The Ministry wrote. It added that the Director-General of the BPP, Dr Adebowale Adedokun, inherited a stalled technology project together with ongoing arbitration proceedings upon resumption in office. Prior to Adedokun's appointment, there had been discussions around an out-of-court settlement but the bureau, however, elected to continue with the arbitral process, maintaining that payments must be tied strictly to demonstrable value delivered. The underlying contract concerned the design, development, customisation, supply, installation and maintenance of a national electronic Government Procurement (eGP) system financed with support from the World Bank. The project aimed to strengthen transparency, accountability and efficiency across federal public procurement processes. Central to the dispute was the User Acceptance Test (UAT). The UAT carried out by the BPP identified significant functional deficiencies, including critical omissions and errors affecting system performance. The bureau argued that unlike conventional supply contracts where delivery may occur upon physical handover, software customisation projects are performance-validated. That delivery crystallises only upon satisfactory UAT confirming that the system operates in accordance with the technical requirements, statutory workflows, and operational environment for which it was commissioned. The ministry noted that the tribunal accepted Nigeria's position that these deficiencies fell within the vendor's responsibility to remedy at no additional cost. It further held that the contractor, as the technical expert, bore the obligation to ensure that the delivered system complied with contractual requirements irrespective of earlier technical documents that might have been approved by the BPP. The tribunal also found no evidence that the bureau consented to the merger of multi-phase modules into a single phase and nothing in the contract suggests that such a merger is permissible, particularly given that payment is structured in phases. Consequently, the tribunal dismissed all claims by European Dynamics UK Ltd in their entirety and ruled that the contractual framework was distorted. The ministry also noted that Adedokun, during a formal presentation of the award to the minister of justice, described the outcome as an important signal for public sector technology contracting. "This particular vendor has taken various African countries to court and won every single case. "Nigeria is the first to defeat them. We stood our ground against one of the best legal teams in the world because we believed in the expertise of our own Nigerian legal professionals," he said. He expressed appreciation to the minister for approving the proceedings, noting that without such support, Nigeria would have lost billions of Naira that can now be spent on critical national development. The AGF commended Adedokun's courage and the brilliance of the legal team adding that Nigeria is a country blessed with both natural and human resources. "This win sends a clear message to the international community: Nigeria has resonated. It is no longer business as usual. By standing up to European Dynamics, we have instilled courage in other African nations to protect their own resources," he said. The minister commended the president for sustained support to institutional strengthening within the justice sector, saying "NPOReports has a leader, mentor and father that can always watch its back. The statement noted that the legal representative for the BPP encouraged the incorporation of lessons from the arbitration into ongoing e-procurement reforms to strengthen contract performance oversight and reduce the risk of future disputes. It added that the Nigeria's legal team was led by Johnson & Wilner LLP, a Nigerian business and technology law firm, with Basil Udotai, Founding Partner, leading the arbitration together with the firm's strategic partners and associates. Spread the love Safiu Kehinde is a Graduate of Mass Communications. He is passionate about accurate reporting and interested in investigating socio-political issues. February 23, 2026 February 22, 2026

Arendt
Apr 25th, 2025
Capza Invests in European Dynamics: EUR 150M

Arendt & Medernach advised Capza on their minority investment in European Dynamics through Capza’s Flex Equity Mid-Market II fund. European Dynamics, a software and IT services provider, serves around 100 clients globally. Capza, part of AXA Investment Managers Alts, manages over €9.1 billion in assets. The investment fund targets up to €150 million in companies with growth potential. The advisory team handled corporate and tax structuring for the transaction.

Brown Brothers Media
Apr 14th, 2025
Greece-based European Dynamics secures minority investment and plans to hire 800 tech experts

Greece-based European Dynamics secures minority investment and plans to hire 800 tech experts.

Business Wire
Apr 11th, 2025
EUROPEAN DYNAMICS welcomes a Strategic Minority Investment from CAPZA and Abry Partners

EUROPEAN DYNAMICS (“ED” or “the Company”), a global, market leading provider of eGovernment software and digital transformation services to Governments and I...

FinanzNachrichten.de
Apr 10th, 2025
EUROPEAN DYNAMICS receives strategic investment.

EUROPEAN DYNAMICS announced a strategic minority investment from CAPZA and Abry Partners. CAPZA, investing through its Flex Equity Mid-Market 2 fund, and Abry, through its Senior Equity Fund, will support ED's growth strategy. CAPZA manages over €9.1 billion in assets, while Abry manages $17 billion. The investment will accelerate ED's expansion and innovation. Completion is expected by summer 2025, subject to customary conditions and approvals.