Golf Operations Manager

Job Summary:
The Golf Operations Manager is responsible for overseeing all aspects of golf operations at the club, ensuring an exceptional member experience and the promotion of the game. This role involves managing the golf department's budget, sales plan and achieving key objectives. The Manager provides strategic direction and supervision to the golf operations team, including the golf shop and outside services, while maintaining high standards of service and operational excellence. Responsibilities include developing and implementing engaging golf clinics and instructional programs, executing tournaments and special golf events, and fostering a culture of professionalism and growth within the department.
 

Day-to-Day:

• Manage all aspects of the Pro Shop, outside services, and overall golf operations to ensure seamless, efficient, and professional service across the club.

• Recruit, hire, and develop a high-performing team dedicated to delivering exceptional member experiences, emphasizing the link between value, satisfaction, and retention.

• Lead, train, and motivate the golf operations team by conducting regular staff meetings to foster communication, alignment, and operational excellence.

• Ensure that all closing procedures and daily operational tasks are completed in accordance with ELS standards and best practices.

• Supervise the daily activities of outside golf staff, including Rangers, Starters, and Cart Barn Attendants

• Attendants, ensuring compliance with policies and procedures related to staging area, range, and golf cart storage.

• Provide professional golf instruction to members and guests in alignment with ELS and PGA/LPGA standards. Develop engaging golf clinics, private lessons, and programs tailored for adults, juniors, and seniors.

• Promote the golf game and uphold Silver Dollars' reputation by consistently delivering professional, high-quality service.

• Lead the planning, scheduling, execution, and follow-up of all club tournaments and special golf events, collaborating with key departments (e.g., Food & Beverage) to deliver a seamless member experience.

• Direct staff in event preparation, execution, and post-event evaluation to maximize member satisfaction and operational efficiency.

• Develop and implement strategic plans to drive golf-related revenue, sales, and marketing efforts, in alignment with ELS financial goals and guidelines.

• Establish and achieve sales and golf instruction targets, ensuring adherence to company policies while driving financial performance.

• Ensure the pro-shop provides a welcoming, efficient, and professional atmosphere that exceeds members and guest expectations.

• Develop and manage the annual golf calendar with diverse events and activities designed to engage and enrich the member's experience year-round.

• As a collaborative team environment, employees may be asked to assist other departments as business needs arise and are expected to contribute to the overall success of the property.

Qualifications Required:

• High school diploma, GED, or equivalent.

• Valid driver’s license.

• A minimum of 5 years of professional golf experience, with a strong focus on customer service.

• Demonstrated ability to handle confidentiality, company information, and sensitive employee matters with the utmost discretion and professionalism

• Interpersonal and communication skills, with the ability to engage positively with employees, residents, and guests.

• Organizational skills and attention to detail to maintain the club's presentation and inventory.

• Knowledge of golf merchandise, apparel, and equipment.

• Knowledge of point-of-sale (POS) systems and cash handling procedure

 Physical Requirements:

• Frequent exposure to extreme temperatures and humidity.

• Requires sitting, standing, walking, squatting, kneeling, reaching, twisting, and bending.

• Required to safely lift and carry items to 50 pounds.

Work Schedule:

• Adherence to attendance requirements as outlined in the weekly schedule.

• Flexibility to work additional hours as needed to meet position deadlines.

• Availability of working on weekends and/or holidays as required.