Director of Practice Operations Primary Care

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a dynamic health care resource accredited by the DNV that includes two hospitals, an outpatient center, satellite ED, and an expansive network of primary and specialty care. Capital Health Medical Group is made up of more than 600 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates.

The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time).

Scheduled Weekly Hours:

40

Position Overview

SALARY RANGE: $110,501 - $169,00

The Director, Practice Operations provides strategic and operational leadership for assigned service line(s) or departmental areas, ensuring effective, efficient, and compliant operations that support Capital Health’s mission, vision, and values. This role oversees all administrative, operational, and financial functions within the assigned scope, including staff management, resource allocation, and performance improvement. The Director, Practice Operations partners with clinical and physician leadership to drive access, quality, patient experience, and financial performance. This position serves as a key operational leader, ensuring coordination of services, optimization of workflows, and continuous improvement across all functions within the assigned service line or department.

MINUMUM REQUIREMENTS

• Bachelor’s degree required.
• Minimum of 3 years of progressive leadership experience in healthcare operations, service line management, or administrative leadership.
• Demonstrated success in managing budgets, leading teams, and improving operational performance.
• Experience working in a multi-site, multidisciplinary healthcare environment preferred.
• Familiarity with electronic medical record systems (Athena or EPIC) preferred.

Key Responsibilities

Strategic and Operational Leadership

• Provides operational and administrative leadership for all assigned areas within the designated service line or department. • Partners with executive and clinical leadership to develop and implement business plans, growth strategies, and performance goals aligned with system priorities. • Develops, implements, and monitors standardized workflows, policies, and operating procedures that promote efficiency and quality. • Oversees daily operations to ensure effective service delivery, patient safety, regulatory compliance, and optimal utilization of resources. • Leads process improvement initiatives using data-driven methodologies to enhance access, quality, and productivity.

Team Development

• Directly supervises managers, supervisors, and administrative staff within assigned areas. • Recruits, develops, and retains high-performing staff; fosters a culture of accountability, collaboration, and professional growth. • Ensures performance evaluations, in-service education, and staff development activities are completed in accordance with organizational standards. • Promotes employee engagement, effective communication, and a positive work environment consistent with Capital Health’s values.

Quality, Safety, and Patient Experience

• Collaborates with clinical leadership to support delivery of safe, high-quality, patient-centered care.
• Monitors performance on quality, compliance, and service standards; implements corrective actions as needed. • Partners with Quality and Compliance teams to ensure adherence to all accreditation, regulatory, and payer requirements. • Promotes initiatives that enhance the overall patient and family experience, including service recovery and feedback integration.

Program and Service Line Development

• Participates in strategic planning and program development efforts to support growth and integration of services. • Leads or supports the onboarding of new programs, sites, or providers in collaboration with senior leadership. • Evaluates new business opportunities and operational models to improve performance, patient access, and sustainability. • Collaborates with Marketing and Communications to strengthen community and physician engagement.

Collaboration and Communication

• Serves as the administrative liaison between operational staff, physicians, senior leadership, and external partners. • Facilitates effective communication channels across disciplines to ensure alignment of priorities and initiatives. • Represents the service line or department on internal committees, councils, and special projects. Performs other duties as assigned.

Knowledge, Skills, and Abilities

• Strong leadership, organizational, and problem-solving skills. • Demonstrated financial acumen and analytical ability to interpret operational metrics and drive performance. • Knowledge of healthcare operations, quality improvement, and regulatory standards.
• Excellent communication, relationship management, and change management skills. • Ability to balance strategic oversight with hands-on operational engagement.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Sitting , Talk or Hear
• Occasional physical demands include: Standing , Walking , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
• Continuous physical demands include:
• Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.
• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Accurate Color Discrimination, Anticipated Hearing
• Anticipated Occupational Exposure Risks Include the following: Uneven Surfaces or Elevations

IND123.

This position is eligible for the following benefits:

• Medical Plan

• Prescription drug coverage & In-House Employee Pharmacy

• Dental Plan

• Vision Plan

• Flexible Spending Account (FSA)

- Healthcare FSA

- Dependent Care FSA

• Retirement Savings and Investment Plan

• Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance

• Supplemental Group Term Life & Accidental Death & Dismemberment Insurance

• Disability Benefits – Long Term Disability (LTD)

• Disability Benefits – Short Term Disability (STD)

• Employee Assistance Program

• Commuter Transit

• Commuter Parking

• Supplemental Life Insurance

- Voluntary Life Spouse

- Voluntary Life Employee

- Voluntary Life Child

• Voluntary Legal Services

• Voluntary Accident, Critical Illness and Hospital Indemnity Insurance

• Voluntary Identity Theft Insurance

• Voluntary Pet Insurance

• Paid Time-Off Program

The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining base salary and/or rate, several factors may be considered including, but not limited to location, years of relevant experience, education, credentials, negotiated contracts, budget, market data, and internal equity. Bonus and/or incentive eligibility are determined by role and level. 

The salary applies specifically to the position being advertised and does not include potential bonuses, incentive compensation, differential pay or other forms of compensation, compensation allowance, or benefits health or welfare. Actual total compensation may vary based on factors such as experience, skills, qualifications, and other relevant criteria.